- 1. ORDERING YOUR CAR ONLINE
- 2. ROLES OF OUR RETAILERS, STELLANTIS FS & U K INSURANCE LTD
- 3. AVAILABILITY OF OUR WEBSITE TO ORDER VEHICLES
- 4. ORDER PROCESS
- 5. OUR FINANCE PACKAGES
- 6. ECOMMERCE PRICING
- 7. RESERVATION FEE
- 8. OUR VEHICLES
- 9. CHANGES TO YOUR ORDER
- 10. VALUATION
- 11. COLLECTION OR DELIVERY OF YOUR VEHICLE
- 12. RISK AND OWNERSHIP
- 13. DELAYS
- 14. CANCELLATION AND WITHDRAWAL
- 15. CONSUMER RIGHTS
- 16. OUR LIABILITY TO YOU
- 17. ACCOUNT, PASSWORD AND SECURITY
- 19. IDENTIFICATION AND CREDIT CHECKS
- 20. HOW WE CONTACT YOU AND HOW YOU CAN CONTACT US
- 21. OTHER TERMS
- 22. ALTERNATIVE DISPUTE RESOLUTION
- 23. PROMOTIONS
- 24. PEUGEOT MOTOR INSURANCE PRIVACY NOTICE
- 25. PEUGEOT FRIENDS & FAMILY PROGRAMME
- 27. SPARE WHEELS
Peugeot | Legal Information
1. ORDERING YOUR CAR ONLINE
You may use our website to configure and order a new car online. You may also get a valuation for your current car and could apply some or all of these funds towards your new car. You can choose from two different payment options including cash or finance.
The online order process is just one of the ways by which you can configure the car you want, tailor your payment method and submit your order request.
For Cash Purchases
If you have chosen the cash payment option to purchase your car, you must be over 18 and will be subject to money laundering checks.
For Finance Purchases
If you have chosen the finance payment option to purchase your car, you must be over 18 to apply and it is subject to status, we may also require a guarantee.
Before submitting your order, you will be requested to complete an application process to verify your identity, conduct a credit assessment and if you apply for a product containing motor insurance then to assess your eligibility for it.
You will need to provide us with certain information about you and answer questions to our satisfaction. If your application is declined or cannot be processed we will send you an email with further details. If your application is successful, then we will send you the relevant contractual documentation in the post which must be signed and returned to us.
You will be required to complete the relevant contractual documentation for the finance product either at your chosen retailer or by post. Further information is explained below.
If you do not wish to use the online process, please visit your local retailer who may help you. Your local retailer will make available the same new car offers and discounts as are set out on our website in addition to their usual offering, and will allow you to pay for your new car by cash or through any other finance option that they may make available from time to time which will be subject to status and terms and conditions.
2. ROLES OF OUR RETAILERS, STELLANTIS FS & U K INSURANCE LTD
For Cash and Finance Purchases
If you order your new car through our website, our role is to take you through the online order process and allow you to place an order for a new car. You must nominate a PEUGEOT authorised Retailer (your “Retailer”) who will supply your new car to you. You may either collect your new car from your Retailer free of charge on the cessation of current COVID-19 shut down, or request free home delivery which is now available in full accordance with the UK Government’s defined social distancing & COVID-19 guidelines and protocols.
For Finance Purchases Only
Where you order a new car through our website, you may choose to pay for your new car through one of our finance packages. We act as the credit broker in respect of the finance agreement, and Stellantis Financial Services UK Ltd is the lender.
3. AVAILABILITY OF OUR WEBSITE TO ORDER VEHICLES
Our website can be used to order vehicles for delivery or collection only in England, Scotland, Wales and Northern Ireland, by customers with a valid and up to date Great Britain driving licence. Unfortunately, we are unable to accept applications for Stellantis Financial Services finance packages if you hold a Northern Ireland driving licence.
Please note that you will not be able to complete the checkout process between the hours of midnight to 7am. This will not restrict or limit your ability to save configurations or access your Peugeot account during this time.
4. ORDER PROCESS
When placing an order through our website we will acknowledge your order online, but a contract will not be formed at this stage. We will assign a reference number to your order and tell you what it is in your order acknowledgement. Please be prepared to tell us the reference number whenever you contact us about your order.
For Cash Purchases
All documentation relating to the purchase of your car will need to be completed at your Retailer's premises.
Completion of your order and delivery or handover of your new car is conditional on you signing those documents and providing the relevant information requested by your Retailer.
Once you have signed all the documentation provided by your Retailer, a contract will be formed between you and your Retailer for the purchase of your new car.
For Finance Purchases
If you have chosen a finance payment method you are stating your intention to enter into your chosen finance package subject to these terms and conditions and the terms of your finance agreement and if applicable, U K Insurance Limited’s terms and conditions.
In this instance we will process your order, if possible, and where appropriate post to you a pack of information and documentation about your order, your chosen finance package and next steps (“Your New Car Pack”).
Please ensure you complete the documents included within Your New Car Pack in accordance with the timescales, instructions and guidance included in Your New Car Pack. Failure to do so will prevent us from further processing your order and cause unnecessary delays. Your New Car Pack will include instructions and guidance on how to return your signed finance agreement.
It is also possible to complete the necessary documentation at your Retailer's premises.
Completion of your order and delivery or handover of your new car is conditional on you signing and returning your finance agreement to Stellantis Financial Services where a finance payment option has been chosen.
Your New Car Pack will include your finance agreement. By signing and returning the finance agreement you are making an offer to enter into the finance agreement. Stellantis Financial Services signature of the finance agreement included in the New Car Pack does not constitute acceptance of your offer. Stellantis Financial Services acceptance of your offer to enter into your chosen finance package will take place after you have returned your signed finance agreement and provided all documentation requested by us and/or Stellantis Financial Services (Stellantis Financial Services will determine if the documentation is completed to its satisfaction and we and/or Stellantis Financial Services will contact you if there are any issues) and Stellantis Financial Services has confirmed acceptance to you.
Once Stellantis Financial Services has confirmed acceptance of your offer, a contract will be formed between you and Stellantis Financial Services for the finance and use of your new car.
For Cash and Finance Purchases
If we are unable to accept your order because of factory related issues; or for any other reason; we will inform you of this and let you know of any other ways by which you can obtain your new car.
5. OUR FINANCE PACKAGES
Passport is a personal contract purchase finance agreement under which you make loan repayments for the Peugeot vehicle for an agreed period of time (25, 31, 37 or 48 months), with an option (but no obligation) to purchase the Peugeot vehicle at the end of your Passport finance agreement term.
At the end of your Passport finance agreement term you have three options. You can:
- return the Peugeot vehicle with nothing more to pay (subject to excess mileage and/or damage charges);
- purchase the Peugeot vehicle by paying what we agreed it would be worth at the beginning of your Passport finance agreement (the ‘optional final payment’) plus any option to purchase fee; or
- part exchange the Peugeot vehicle for another vehicle.
The amount of the monthly payment to be paid by you under your Passport finance agreement will be determined by the size of the deposit that you provide (which can range from 0 – 40% of a vehicle’s purchase price), the term of your Passport finance agreement, the mileage which you anticipate driving during the term of your Passport finance agreement and the ’optional final payment’ for the Peugeot vehicle. The ‘optional final payment’ is forecast by us at the start of the Passport finance agreement and relates to the anticipated value of the vehicle at the end of the Passport finance agreement term.
6. ECOMMERCE PRICING
When you order a vehicle through our website, you will be provided with information about the price of your vehicle at different stages of your online journey.
At the start of your journey, the price displayed against your selected vehicle will always be based on the Manufacturer’s Recommended Retail Price, The “OTR price” means the Manufacturer’s Recommended Retail Price without any manufacturer discount or saving applied. All information and prices correct at time of publication, but are subject to change at any time without prior notice (which may occur as a result of matters including, but not limited to, any changes in legislation and/or any changes by the government). Please see our Prices and Specs brochures or contact your local Peugeot retailer for the most up-to-date prices and specification details for all models.
As you continue through your online journey, you will have the option to customise and personalise your selected vehicle. If, through the course of this process, you add or remove certain accessories or extras to your selected vehicle, the price of such accessories or extras (fully fitted) will be added to the vehicle price, which, as mentioned above, is referred to as the OTR price. Should you wish to add accessories or extras to your selected vehicle which are not available on our website, please contact us or your Retailer. As you continue through your online journey, your Retailer may offer a further contribution or discount to the OTR price (to which we may also have applied a manufacturer discount or saving in addition), so the price set out in your order summary may be different from the price displayed at the start of your online journey. As referred to above, you have the option to choose your preferred Retailer from our participating Retailers.
The price that you actually pay for your new vehicle will only ever be the OTR price or less.
7. RESERVATION FEE
If you place an order for a vehicle through our website we will ask you to pay a refundable reservation fee of £250. This will be returned to you in full if you cancel your order, within a reasonable time of you notifying us of such cancellation or, if you proceed with your order and it is accepted, prior to delivery or collection of your new vehicle. It cannot be used as part of your deposit for your finance package.
Prior to delivery or collection of your new vehicle, we will contact you to take payment of your deposit, where applicable. We will contact you by telephone, and will take payment from any of the payment cards set out in the order acknowledgement and our website.
Please note that there are limitations on the amount you can pay as a deposit towards your new vehicle (which can range from 0 – 40% of a vehicle’s purchase price).
Any card payment that we take from you will be directed through a secure payment portal and your card details will not be stored by us. Any refund (of the reservation fee or that you may otherwise be owed) will be made via the same secure payment portal and to the same card that you used to pay with. If your card has been cancelled, expired or has otherwise changed, please inform us immediately. If you fail to do this and a refund is made to your original card, you may need to coordinate with your bank or your payment services provider to obtain your refund.
Please note that we only accept payment via debit or credit card. We do not accept payment via pre-paid cards or any other payment methods including but not limited to Apple Pay and/or PayPal.
8. OUR VEHICLES
The vehicles available to order through our website are from our current manufacturable range, and may be built to order according to your specification. Certain vehicles or models may not be available depending on the finance package that you select.
The images of the vehicles and the size and dimension icons and indicators on our website are for illustrative purposes only. Although we have made every effort to display the sizes and colours of our vehicles, accessories and trim accurately, we cannot guarantee that your PC, laptop, tablet or phone will display the sizes or colours accurately to reflect the actual size or colour of the vehicles. Your new vehicle may vary slightly from those images.
9. CHANGES TO YOUR ORDER
If you wish to make a change to your vehicle after placing your order, please contact us as soon as possible. We will respond to your request to change your order within 2 working days of receipt of your request. Please note that it may not be possible to make your requested change where this would impact on the price of the vehicle and affect your finance agreement.
If your requested change is possible, we will let you know of any changes to the timing of delivery, collection or anything else which would result from the change. We will ask you to confirm whether you wish to go ahead with the change within 1 working day of our response to your request to change your order. If we do not hear from you, we will proceed with your original order, as submitted by you.
If we cannot make the change or the consequences of making the change are unacceptable to you, we will contact you to advise you of your options.
We may, from time to time, make minor changes to our vehicle specifications to implement small technical adjustments. We will not make any significant changes to your vehicle unless we have told you about the changes or any delivery or collection date, and have obtained your explicit agreement.
Please note that if you change your order you may also need to change your finance package and finance agreement or obtain finance from an alternative source.
Please also note that if there is a change in your circumstances which may affect the finance agreement originally signed by you, Stellantis Financial Services reserves the right to terminate and issue a new finance agreement which recalculates the finance amount and/or varies the finance package available to you.
You may use our website to get an estimated valuation for your existing vehicle. This is calculated based on the information you supply through our Valuation Tool and using information gathered from our Valuation partner cap hpi.
As you continue through your online journey, we or your Retailer may offer a further contribution towards your existing vehicle. This may be based on a physical inspection of the vehicle at an agreed location, date and time.
You may choose to sell your current vehicle to your Retailer or not.
If you agree to sell your current vehicle to your Retailer (part exchange), you will need to provide your Retailer with your V5 Registration Certificate, all sets of keys, MOT Certificate, Service history, spare wheel and locking wheel nuts (where applicable), radio codes and any other items which belong to the vehicle.
In accordance with the UK Government's defined social distancing and COVID-19 Guidelines and protocols, please ensure that part-exchange vehicle has received no physical contact for 3 hours prior to the agreed handover time.
The Retailer will carry out an external check of the vehicle (a complete inspection will be done at point of sale) and the steering wheel and control panel are to be disinfected by the Retailer employee wearing a protective mask and gloves.
The part exchange vehicle will then be driven onto the transporter or to the Retail Store by the employee still wearing the protective mask and gloves.
11. COLLECTION OR DELIVERY OF YOUR VEHICLE
When you order a new vehicle online, you will be asked to input your preferred date for collection or delivery of your vehicle. When your new PEUGEOT is nearly ready we'll get in touch to confirm your details, handover date and time and next steps. If we are not able to meet your preferred date, we will offer a date as soon as possible after your preferred date and in any event as soon as possible after your preferred date for collection or delivery (“Confirmed Delivery Date”).
Safe & Secure Delivery adhering to UK Government COVID-19 Guidelines.
PEUGEOT UK are working in strict accordance to the Government’s guidelines for home deliveries confirmed by the Rt Hon Alok Sharma, Secretary of State, Department for Business, Energy and Industrial Strategy issued on 8th April 2020.
- Every vehicle delivery will be safe for both you and the Retailer employee
- To ensure a safe experience:
- Your Retailer will send confirmation of appointment in advance by email and on the day of the appointment by phone
- Your Retailer will confirm that personal protective equipment will be worn by their employee throughout the delivery
- Your Retailer will confirm that vehicle protection will be used to ensure cleanliness of all touch points and that your new vehicle will be cleansed with hydro - alcoholic cleansing solution before being handed to you
- We ask that you
- Respect a 2 meter gap between you and the Retailer employee at all times
- To only enter your new vehicle after a minimum of 3 hours after the appointment
- To empty your personal belongings from your part exchange vehicle (if there is one) and lock it up at least 3 hours before the appointment
- Your Retailer will provide you with an explanation of your vehicle on the day but we also recommend that you download the MY PEUGEOT APP to learn more about your vehicle and that you arrange a second, more detailed appointment with your Retailer when conditions allow.
Finally, and most importantly, if you or any member of your family are showing any symptoms of the virus we would ask you to rearrange the appointment – we won’t be offended and are happy to rearrange at a time most convenient to you.
Delivery will only be made to your home address, which must be the same as the billing address on your finance agreement. There is no charge applied for home delivery.
Your Retailer will drive your vehicle to your home address. Please note that mileage of the vehicle on delivery will include the delivery miles.
We will agree a time slot with you for delivery of your vehicle which will be between either 9.00am and 1.00pm or 1.00pm and 5.00pm on a weekday (excluding bank holidays). If your preferred time for delivery falls outside these time periods delivery at your preferred time will be at your Retailer's discretion.
Your Retailer will only deliver your new vehicle to the person named as the customer in the order acknowledgement. Delivery will not be completed if:
- you fail to provide your Retailer with your order reference number and appropriate identification documentation confirming you are the customer as stated in the order confirmation;
- on arrival at your address there is no clear and safe place for your Retailer to park your new vehicle; and/or
- conditions at your home address fail to meet reasonable health and safety standards, or where delivery would put your Retailer at risk of injury or death.
You are required to provide your Retailer with proof of your identity and address and copies of your proof of identity and address upon delivery of your vehicle. Your Retailer will verify these documents before your vehicle is released to you and your Retailer will retain the copies you provide.
If you are not present in person at your home address at the agreed time and date to take delivery of your new vehicle, your Retailer will leave you a note informing you of their attempted delivery and of how to rearrange delivery or collection.
If you do not re-arrange delivery, we will contact you for further instructions. You may be charged for any further delivery costs, which will be notified to you prior to such re-arranged delivery. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection within 7 days of the date of the original delivery attempt Stellantis Financial Services may end the contract.
Collect from Retailer
If you have chosen to collect the vehicle from your Retailer's premises, you will be given a time for collection on your selected date, which will be on or after the Confirmed Delivery Date.
You are required to provide your Retailer with proof of your identity and address when you collect your vehicle. Your Retailer will verify and make copies of these documents before your vehicle is released to you.
You will not be charged a delivery fee where you choose to collect your vehicle from your Retailer.
12. RISK AND OWNERSHIP
Your new car will be your responsibility from the time your Retailer delivers the car to your home address or you collect it from your Retailer's premises.
If you have chosen the finance payment option to purchase your car, you will not own the car until Stellantis Financial Services has received payment in full, including the optional final payment. Please refer to your finance agreement for further details.
If you have chosen the cash payment option to purchase your car, you will not own the car until your Retailer has received payment in full.
You will be the registered keeper of the car and you are responsible for taxing, insuring and servicing the car while you remain the registered keeper.
Where you have chosen a cash purchase or Passport finance package, you must ensure that you have appropriate insurance cover to drive the car away.
If delivery or collection of your new vehicle is delayed by an event outside our control or the control of your Retailer then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract with Stellantis Financial Services and receive a refund for any amounts that you have already paid in respect of your vehicle.
14. CANCELLATION AND WITHDRAWAL
Please read the following text carefully.
Cancelling your Order
If you change your mind about an order for a car that you have placed online, you can cancel your order at any time before you sign the finance agreement or you sign the order for your car which incorporates your Retailers terms and conditions (the “Retailer Terms”) (whichever is applicable).
Please contact us as soon as you change your mind about the car or finance agreement (if appropriate). You will not be charged for the car and any money that you have paid by way of reservation fee will be refunded (as further described in section 7 above).
You cannot cancel the order after you have signed the finance agreement or the Retailer Terms and your rights are as set out below.
Withdrawing from your Finance Agreement
For any car ordered online through a Passport finance agreement, you acknowledge that the finance agreement is a credit agreement.
You have the right to withdraw from your finance agreement within 14 days from the day after signing the agreement. If you exercise your right to withdraw, you must notify Stellantis Financial Services immediately in writing or by telephone and you understand that you must repay to Stellantis Financial Services the amount of the credit under your finance agreement, plus interest at the rate specified in your finance agreement, within 30 days. Only if you do so will the car become yours. You do not need to tell us why you have decided to withdraw and we will not ask you for your reason.
You acknowledge that your right to withdraw from the finance agreement is your only right if you do not wish to proceed with the finance agreement, and that consumer laws relating to off-premise or distance sales do not provide a right of cancellation in respect of credit agreements. This means that you cannot return the car after delivery or collection for a refund if you change your mind. This does not affect your statutory rights as a consumer if the car is faulty, does not meet its specification or otherwise (see Consumer Rights below).
15. CONSUMER RIGHTS
You have certain legal rights in connection with your purchase/financing of a new vehicle.
If, on delivery, collection or handover of your new vehicle, you discover a fault or find that the vehicle does not meet the specification chosen by you on our website, you must report this to your Retailer who will discuss your rights and remedies with you. You should contact your Retailer as soon as possible since a delay in doing so might affect any remedy available to you.
You have legal rights if your Retailer refuses to deliver the vehicle or make it available for collection, or if they are late in delivering the vehicle to you, or making it available for collection by you (where you have told us before we accepted your order that delivery or collection on the Confirmed Delivery Date was essential). You can give your Retailer a new deadline for delivery (which must be reasonable), or you can cancel your order and reject the vehicle. If the vehicle has been delivered to you, you must either return it in person to your Retailer , or allow them to collect it from you. Your Retailer will pay the costs of collection.
16. OUR LIABILITY TO YOU
If we do not comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breaching any term or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract is made, both we and you know it might happen, for example, if you discuss it with us before you place your order.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or sub-contractors; for fraud or fraudulent misrepresentation; for breach of your consumer rights in relation to the vehicle.
We only supply vehicles for domestic and private use. If you use your new vehicle for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
17. ACCOUNT, PASSWORD AND SECURITY
You agree that you will only access our website for the purposes set out in these terms and conditions, and our Acceptable Use Policy. You may only use our website for lawful purposes.
Your Peugeot account
Where you create a Peugeot account, you will be asked to provide a user name and password. This will allow you to access and/or change your saved vehicle and/or finance configurations and update or change your personal details. You must keep the password secure and must not share it with any other person. We are not responsible for any misuse of your Peugeot account where you have caused your username and password to be known by another person.
You must tell us as soon as possible if you think your password has been shared or your Peugeot account has been accessed without your authority. We may disable your account immediately if we know of or suspect any misuse.
Where you make any payment online or over the telephone in connection with any online order, we use a secure payment portal and will ensure that your payment card information is kept secure.
Data Protection – Your Personal Information
We are committed to handling your personal information responsibly and protecting your privacy.
For the purpose of the Data Protection Act 1998 (as amended or updated form time to time), where any personal information is collected from you through our website, the data controller is Peugeot Motor Company Plc.
What information will we collect from you
In order to use the various functions of our website, you may be required to provide some personal information such as your name, address, telephone number, email address, car registration number and/or other contact information.
Where you ask us to view your screen in order to support you as you navigate through our webpages we will be able to view any information you input and the choices you make as you complete your journey through our website. None of this information will be recorded or stored.
Where you order a new vehicle through our website and apply for finance, you will be asked to provide further information such as your age, employment status and financial information.
You will also be asked to provide information so that we can verify your identity. You may be asked to provide identification documents, and we will take copies of these and share them with third parties involved in the processing of your finance or insurance application, the supply of your new vehicle and (where appropriate) the part exchange of your existing vehicle.
Sharing your personal information
We may share your personal information with other entities within our international group of companies (“Our Group”). We may also share your personal information with third parties who provide a service to us or Our Group.
Where you order a vehicle through our website, we may share your information with Our Group companies and third parties who are involved in the processing of your order and your finance and/or insurance application; the supply of your vehicle to you, and (if applicable) the part exchange of your existing vehicle.
We will remain responsible for the way in which Our Group companies and our agents and sub-contractors use your personal information. However, some of the third parties involved in aspects of your online order (including finance, insurance or part exchange) and our Retailers will also be data controllers of your personal information, and will process your personal information in accordance with their own privacy policies. You should obtain and review copies of these privacy policies.
We may also share your personal information with third parties where we are required to do so for legal or regulatory purposes; identity or credit checks, or for the prevention or detection of fraud.
What we will do with your personal information
We may use any personal information you provide to us in connection with your Peugeot account for marketing research (including participating in surveys), product analysis and development, sales tracking, or to contact you for marketing or promotional purposes. We or Our Group companies may contact you through various media including by telephone or post, and (if you agree) by email, SMS and/or MMS.
You may ask us or Our Group companies to stop contacting you for marketing purposes at any time by changing your preferences in the Your Details section of your Peugeot account or by following the “Unsubscribe” link on our website or in our communications with you.
Where you order a new vehicle through our website, we will also collect and use your personal information for different purposes in connection with your online journey including: the configuration, reservation and ordering of your new vehicle; your application for finance and (where applicable) insurance; arranging collection or home delivery; and (where applicable) part-exchange of your existing vehicle.
Where will we store your personal information?
Monitoring and cookies
We use data collection devices such as "cookies" on certain pages of our website. "Cookies" are small text files placed on your hard drive that assist us in providing customised services. You may decline our cookies if your browser permits, although in this case you may not be able to use certain features on our website for example, live chat. For more information about this please refer to our Cookies Policy.
Telephone calls and live chat
Telephone calls and any live chat sessions with our customer care agents may be recorded and/or monitored for regulatory and/or training purposes.
If you have any query relating to Stellantis Financial Services use of your information then you can refer it to: Customer Services Department, Stellantis Financial Services UK Ltd, 61 London Road, Redhill, Surrey, RH1 1QA or telephone Stellantis Financial Services on 0345 313 3805.
19. IDENTIFICATION AND CREDIT CHECKS
For Finance Purchases
Where you order a car through our website and you have chosen the finance payment option, we, Stellantis Financial Services and U K Insurance Limited will use the information you provide us with to carry out identity checks and confirm you are who you say you are. This will include searching information held by credit reference agencies and the electoral roll to verify your identity and the information you provide. We will ask you for information only known to you to confirm your identity and compare your answers against the records we search against.
If we cannot verify your identity through these methods, you will only be able to order a car on our website with a cash purchase payment option. If this isn't what you want your local Retailer may be able to help you further with your order.
We, Stellantis Financial Services or our representatives will also carry out credit checks and/or search your credit file, and we will ask for your consent to this. We will only use licensed credit reference and/or fraud prevention agencies who will keep a record of the search and your application.
If you apply for a finance package but are unsuccessful this may affect your credit rating and/or credit score. If you are unsuccessful we will confirm the name and contact details of the agency where we obtained our information and we may pass your details to Stellantis Financial Services who may contact you to discuss other finance options with you.
You shall not provide false information or data including false names, addresses and/or contact or payment details or engage in any unlawful activity in connection with our website and/or your order for a new car or the part exchange of your existing car.
If we reasonably believe your order or information or data provided by you is fraudulent or you have otherwise violated any applicable law when placing your order or using our website, even if we have accepted your order, we reserve the right to cancel it and in such circumstances, Stellantis Financial Services reserves its right to terminate any contract with you. We may also tell fraud prevention agencies about your fraudulent application and share the information you provided with them.
20. HOW WE CONTACT YOU AND HOW YOU CAN CONTACT US
Where you place an order via our website, our live chat agents will be available during the hours of 8:00am and 8:00 pm on weekdays and 10.00am to 4.00pm on Saturdays and Sundays (including bank holidays) and telephone agents will be available during the hours of 8:00am and 8:00 pm on weekdays and 10:00am to 4:00pm on Saturdays and Sundays on 0800 042 2255 (including bank holidays) to assist you with any questions or comments about the vehicles, finance packages, ordering, and part exchange or delivery process. Please note that these services may be provided by our sub-contractors.
If you have a query or complaint about our website or in respect of any aspect of the ecommerce journey including the way in which Peugeot Motor Insurance is presented and/or sold please contact our customer care centre at Peugeot Motor Company Plc, Pinley House, 2 Sunbeam Way, Coventry, CV3 1ND.
Any queries or complaints that relate solely to your finance agreement should be addressed in the first instance to Stellantis Financial Services. Any queries or complaints that relate solely to your insurance policy should be addressed in the first instance to U K Insurance Limited.
The complaints processes for Stellantis Financial Services and U K Insurance Limited will be clearly set out in Your New Car Pack. In the meantime, if you wish to make a claim to U K Insurance Limited in respect of your Peugeot Motor Insurance and your complaint relates to a claim please contact your claims handler whose details will be shown on your claims documentation. For all other complaints about the features, benefits or terms and conditions of cover themselves of Peugeot Motor Insurance please call U K Insurance Limited t/a Peugeot Insurance on 0800 051 0144 or 01903 636952.
If you wish to write to U K Insurance Limited, then please address your letter to the regional customer service manager at the address shown on your claims documentation for claim related complaints or; for all other complaints about the features, benefits or terms and conditions of cover themselves of Peugeot Motor Insurance the Head of Customer Services at U K Insurance Limited t/a Peugeot Insurance, The Wharf, Neville Street, Leeds LS1 4AZ.
21. OTHER TERMS
We may transfer our rights and obligations under these terms to another organisation.
If a court finds part of these terms and conditions illegal, the rest will continue in force. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing these terms and conditions, we can still enforce them later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breach of any of these terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
Any changes we may make to these terms and conditions in the future will be posted on this page and, where appropriate, notified to you. The new terms and conditions may be displayed on-screen and you may be required to read and accept them to continue your use of our website and/or your Peugeot account.
These terms and conditions are governed by English law and you can bring legal proceedings in respect of these terms and conditions in the English courts. If you live in Scotland you can bring legal proceedings in respect of these terms and conditions in either the Scottish or the English courts.
22. ALTERNATIVE DISPUTE RESOLUTION
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we, Stellantis Financial Services or U K Insurance Limited have handled any complaint, you may want to contact the alternative dispute resolution providers we use.
You can refer a dispute to Motor Codes Limited (“Motor Codes”). Further details can be found at https://www.themotorombudsman.org/ or alternatively you may wish to contact their advice line on 0345 241 3008. Where the dispute relates to any financial services, then you can refer it to the Financial Ombudsman Service (“FOS”). Further details can be found at http://www.financial-ombudsman.org.uk/ or if you prefer to speak to someone you can call 0300 123 9123 or 0800 023 4567. Neither Motor Codes nor the FOS will charge you for referring a dispute (although you may pay an additional amount for any call to them) and if you are not satisfied with the outcome you can still bring legal proceedings.
In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.
Customers visiting the PEUGEOT website may receive an e-voucher providing them with a discount towards the On The Road price of a new PEUGEOT car. E-vouchers and the promotional code contained within can be used on the PEUGEOT website or at authorised PEUGEOT Retail Store and a promotional code can be applied against new PEUGEOT car purchases made in cash or using finance provided by Stellantis Financial Services UK Limited. Promotional codes will relate to selected models only and will be valid for fixed time periods only. Promotional codes can only be redeemed in single transactions but can be used in conjunction with other manufacturer or retailer discounts that are available. Full terms and conditions, eligibility criteria and offer periods can be found on valid e-vouchers. PEUGEOT Motor Company PLC reserves the right to withdraw e-voucher promotions at any time.
24. PEUGEOT MOTOR INSURANCE PRIVACY NOTICE
Why we need your information
We need your information and that of others you name on the policy to give you quotations, and manage your insurance policy, including underwriting and claims handling. Your information comprises of all the details we hold about you and your transactions and includes information we obtain about you from third parties. We will only collect the information we need so that we can provide you with the service you expect from us.
How we will use your information and who we will share it with
Peugeot Motor Insurance is arranged by Peugeot Motor Company PLC (Peugeot) and underwritten by U K Insurance Limited (UKI).
During the course of our dealings with you we may need to use your
- Assess financial and insurance risks
- Prevent and detect crime including anti-money laundering and financial sanctions
- To comply with our legal and regulatory obligations,
- Develop our products, services, systems and relationships with you,
- Record your preferences in respect of products and services,
- Recover any debt or if you have any outstanding debt from previous dealings with us we will only offer you a policy upon settlement of the full outstanding amount,
- Review our records for signs of any previous fraudulent activity which may affect our ability to offer you cover.
In carrying out the actions above we may:
- Use the information we hold in our system about you and that of others named on the policy, [for example named drives, joint policy holders]
- Share the information with agencies that carry out certain activities on our behalf (for example marketing agencies or those who help us underwrite your policy)
- Use and share your information with our approved suppliers where this is reasonably required to help deal with your claim or let you benefit from our replacement vehicle and policyholder services, including with our credit hire providers, replacement vehicle suppliers, vehicle repairers and legal advisors
- Disclose some of your information and that of others named on the policy to other insurers, third party underwriters, reinsurers, credit reference, fraud prevention, regulators and law enforcement agencies and other companies that provide service to us or you.
We do not disclose your information to anyone except where:
- We have your permission,
- We are required or permitted to do so by law,
- We may transfer rights and obligations under this agreement.
Peugeot Financial Services (and its subsidiaries) will use your Personal Information to:
- confirm, update and improve their customer records;
- identify and market products and services that may be of interest to you;
- analyse and develop their relationships with you;
- help in processing any applications you may make.
Where we transfer your information
From time to time we may require services from suppliers that are based worldwide and your information will be shared with them for the purposes of providing that service. Where we engage these suppliers we make sure that they apply the same levels of protection, security and confidentiality we apply. However, such information may be accessed by law enforcement agencies and other authorities to prevent and detect crime and comply with legal obligations.
Some of the personal information we ask you for may be sensitive personal information, as defined by the Data Protection Act 1998 (such as information about health or criminal convictions). We will not use such sensitive personal data about you or others except for the specific purpose for which you provide it and to provide the services described
in your policy documents.
Dealing with other people
It is our policy to deal with your spouse or partner who calls us on your behalf, provided they are named on the policy. Please tell us who they are when you take out your policy. If you would like someone else to deal with your policy on your behalf on a regular basis please let us know. In some exceptional cases we may also deal with other people who call on your behalf, with your consent. If at any time you would prefer us to deal only with you, please let us know.
Keeping you informed
Peugeot is part of the Stellantis Group and from time to time we may disclose your personal information to other companies within the Stellantis Group. These companies are located in countries within the EEA which have equivalent data protection laws. PFS does not transfer personal data to countries outside the EEA. Details of the countries and the countries involved are available on request.
Peugeot or they may use that information to advise you of our or their services which may be interest of you.
You may tell Peugeot that you do not wish to receive information from Peugeot (and its subsidiaries) about other services or products or any third party services or products. If you would prefer not to receive this information please tell Peugeot when you next call, or write to us at Peugeot Motor Company PLC, Pinley House, 2 Sunbeam Way, Coventry
From time to time we may need to change the way we use your information. Where we believe you may not reasonably expect such a change we will write to you. When we do so, you will have 60 days to object to the change but if we do not hear from you within that time you consent to that change.
Fraud Prevention and Anti-Money Laundering
Please take time to read the following as it contains important information relating to the details you have given or should give to us. You should show this notice to anyone whose data has been supplied to us in connection with your policy.
To prevent and detect fraud we may at any time:
Share information with other organisations and public bodies including the police although we only do so in compliance with the Data Protection Act 1998
Check and/or file details with fraud prevention agencies and databases and if we are given false or inaccurate information and we identify fraud, we will record this. We and other organisations may also use and search these agencies and databases from the UK and other countries to:
- Help make decisions about the provision and administration of insurance, credit and related services for you and members of your household,
- Trace debtors or beneficiaries, recover debt, prevent fraud, and to manage your accounts or insurance policies,
- Check your identity to prevent money laundering, unless you provide us with other satisfactory proof of identity.
Law enforcement agencies may access and use this information.
We and other organisations may also access and use this information to prevent fraud and money laundering, for example when:
- Checking applications for, and managing credit and other facilities and recovering debt,
- Checking insurance proposals and claims,
- Checking details of job applicants and employees.
We, and other organisations that may access and use information recorded by fraud prevention agencies, may do so from other countries.
We can provide the names and addresses of the agencies we use if you would like a copy of your information held by them. Please contact:
Data Protection Officer at, UKI, Churchill Court, Westmoreland Road, Bromley BR1 1DP quoting your reference. The agencies may charge a fee.
We will use information about you and that of others named on policy to ensure compliance with financial sanctions in effect in the UK and internationally. This will include the checking of your information against the HM Treasury list of financial sanctions targets as well as other publically available sanctions lists. Your information and that of others named on policy may be shared with HM Treasury and other international regulators where appropriate. You may also be contacted in order to provide further details in order to ensure compliance with Financial Sanctions requirements.
Credit Reference Agencies
We carry out a consumer search when any application for insurance is submitted to evaluate insurance risks. This is done only using the data that is publically accessible on your credit file (i.e. bankruptcy, CCJ and electoral roll information). Information about access to the public part of your credit file is automatically deleted after 12 months and in no way affects your ability to obtain credit.
You will have been asked to agree to this when you first contacted us but please ensure that you only provide us with sensitive information about other people with their consent.
Access to your information
You have the right to see the information we hold about you. This is called Subject Access Request. If you would like a copy of your information, please write to:
Data Access Team at, UKI, Churchill Court, Westmoreland Road, Bromley BR1 1DP quoting your reference. A fee may be payable.
Motor Insurance Database
Information relating to your policy will be added to the Motor Insurance Database (MID) managed by the Motor Insurers’ Bureau (MIB). The MID and the data stored on it may be used by certain statutory and/or authorised bodies including the Police, the DVLA, the DVANI, the Insurance Fraud Bureau and other bodies permitted by law for purposes not limited to but including:
- Electronic Licensing (Tax Discs),
- Continuous Insurance Enforcement,
- Law enforcement (prevention, detection, apprehension and/or prosecution of offenders),
- The provision of government services and/or other services aimed at reducing the level and incidence of uninsured driving.
If you are involved in a road traffic accident (either in the UK , the EEA or certain other territories), insurers and/or the MIB may search the MID to obtain relevant information.
Persons (including his or her appointed representatives) pursuing a claim in respect of a road traffic accident (including citizens of other countries) may also obtain relevant information which is held on the MID.
It is vital that the MID holds your correct registration number. It is our responsibility to update your policy to the MID. We fully comply with the agreements in place with the MIB to update your details within seven days; however it is important that you check your policy documents ensuring that the registration number is recorded correctly.
If it is incorrectly shown on the MID you are at risk of having your car seized by the Police. You can check that your correct registration number is shown on the MID at www.askMID.com.
If the registration number is not shown correctly on your policy documents, or you cannot find your car on the MID, please contact us immediately.
25. PEUGEOT FRIENDS & FAMILY PROGRAMME
The PEUGEOT FRIENDS & FAMILY PROGRAMME (the “Offer”) entitles Eligible Employees, their friends and family, and Nominated Customers to order a new PEUGEOT car via a dedicated PEUGEOT webpage (https://offers.peugeot.co.uk/peugeot-friends-family) (the “Website”) and benefit from an exclusive discount against the on the road price of a new PEUGEOT car.
Eligible Employees can nominate themselves and/or friends and family member (“Peugeot Family”) from 5th October 2023 to 31st December 2023 using the process detailed on this web page https://www.peugeot.co.uk/buy/peugeot-customer-programmes.html with their Employee ID, Employee email address and (if they want to nominate someone other than themselves) their nominee’s name and email address.
Eligible Employees will be granted up to three nominations per calendar year (excluding Nominated Customers) to be used to nominate themselves and/or friends and family members (“Peugeot Family”). Where applicable, Eligible Employees must seek consent from any friend or family member before making a nomination on their behalf.
Nominated Customers (“Peugeot Friends”) can register for the PEUGEOT FRIENDS & FAMILY PROGRAMME promotional offers on the dedicated PEUGEOT landing page (https://www.peugeot.co.uk/buy/peugeot-customer-programmes.html) from 5th October 2023 to 31st December.
Nominated Customers are entitled to multiple codes; however, all vehicles must be registered in the eligible nominated customer's name and any finance contract is to be linked to the eligible nominated customer.
A promotional code will be generated by PEUGEOT Motor Company Plc within 15 minutes of nomination (during normal business hours) and the Eligible Employee, Nominee, or Nominated Customer will receive their promotional code and a link to the Website. The promotional code will only function on the Website and must be used in order to activate the exclusive promotions. Promotional codes will only be valid for 28 days following generation and can only be activated on one occasion. If a promotional code is not used by the eligible employee and nominee within the 28-day period it will expire and the nomination will not count towards the employee's available nominations for that calendar year.
The Offer is only applicable to online retail sales using finance provided by Stellantis Financial Services UK Limited through the Website and is only available to the following eligible employees, nominated friends and/or family of the same, and nominated customers:
- Stellantis Employee: Employees and their Friends * Family of Peugeot Motor Company, Citroen UK, DS Automobiles, Fiat UK, Vauxhall, Jeep, Alfa Romeo, Stellantis, Stellantis Financial Services UK Ltd or Leasys. Retirees of any of the above, retired and resident in the UK.
- Retailer Employee: Employees and their Friends & Family of franchised retailers of Peugeot, Citroen UK, DS Automobiles, Fiat UK, Vauxhall, Jeep and Alfa Romeo. This includes Stellantis & You.
- “Peugeot Friends”: NHS & Emergency Services Employees, Qualified Teachers and PEUGEOT Key Partners (Faurecia, Manheim, Mitie, Calex, We are 4C, Image+, Return On Investment (ROI), Publicis (inc. Starcom), Ebiquity, Lucky Generals, Performance Communications, Airbus who have been employed for a period of six months or more at the point of a first request for a promotional code. Proof of employment and their National Insurance number will be required to validate the purchase. The National Insurance number MUST be retained in the deal file for future audit purposes otherwise support will be clawed back.
The above eligible employees are entitled to up to 3 discounted vehicle purchases per calendar year but may request as many access codes as they desire provided they do not exceed this purchase limit.
If you encounter any problems, please contact firstname.lastname@example.org or call the PEUGEOT concierge team at 0800 042 2255.
* Please note that Stellantis Financial Services employees are only eligible to purchase a vehicle via ‘cash’ i.e. not funded by Stellantis Financial Services. Friends & Family of Stellantis Financial Services employees are eligible to purchase a vehicle using finance products providing the friend or family member does not fall within the following definition of family or household members: Spouse, children or children’s spouse, residents or guests (of the household), registered civil partners and parents.
With the exception of the aforementioned Stellantis Financial Services employee relation restrictions, employees can openly offer their PEUGEOT FRIENDS & FAMILY Employee discount to genuine Friends & Family with no restriction in terms of relationship to the employee. i.e. all three eligible claims may be made by friends.
PEUGEOT Friends & Family Stock Offers Click & Collect Programme
In addition to the above listed Terms and Conditions, PEUGEOT Friends & Family Stock Offers may be available for ‘Click & Collect’ to PEUGEOT FRIENDS & FAMILY customers on selected stock vehicles. For these specified stock vehicles the promotional code will be generated online in line with the above listed process, but your selected Retailer will input this code during the offline ordering process.
The Offer is not applicable to fleet, business or Motability purchases. No cash alternative is available and the Offer cannot be used in conjunction with any other manufacturer offer or retailer offer.
PEUGEOT Motor Company Plc reserves the right to withdraw or amend the Offer at any time and/or to amend eligibility criteria or other terms & conditions, which may be updated on this website without notice. The decision on whether a candidate satisfies eligibility criteria for this scheme shall be only that of Peugeot Motor Company PLC.
Personal Contract Purchase. Finance subject to status. T&Cs apply. 18s+. PEUGEOT Motor Company Plc is acting as a credit broker not a lender. We will only introduce you to Stellantis Financial Services UK Ltd, RH1 1QA, the finance provider. A guarantee may be required. At the end of the agreement you have three options: (1) return the vehicle with nothing more to pay (subject to excess mileage and/or damage charges); (2) purchase the vehicle by paying the optional final payment plus any option to purchase fee agreed at the start of your agreement; or (3) Part exchange and use any equity towards a new vehicle.
27. SPARE WHEELS
As part of our commitment to reduce CO2 emissions, spare wheels are no longer available as a factory option for all cars and PEUGEOT Rifter and Traveller.
Emissions testing uses the vehicle weight to rate CO2 and so the lighter the vehicle, the less CO2 is emitted. For example, a typical 17” alloy wheel weighs around 20kg, which can add up to 9g of CO2 to an average vehicle’s emissions.
All our vehicles will be provided with a repair kit (compressor and sealant cartridge) as standard, which are lighter and smaller than a spare wheel, therefore lowering the CO2 rating and aiding fuel economy. This can help to save money in both road tax and fuel, while ensuring our customers are prepared in the event of a puncture.
Please note: PEUGEOT 108 is currently excluded from this and will keep the spare wheel as standard or optional for technical reasons.
Spare Wheel Kits
To make sure spare wheels are still available for our customers who prefer to have them, an emergency spare wheel kit is now offered from our accessories range. These consist of an emergency spare wheel, tool kit, and a mounting basket for PEUGEOT Rifter and Traveller.
The emergency spare wheel is smaller than a full size wheel and should only be used as a temporary solution, with speed and distance limited to 50 mph/miles.
Most cars will require a factory order mounting option to be able to fit the spare wheel kit. Please let your PEUGEOT Retailer know you would like a spare wheel when ordering your new vehicle to ensure the mounting option is included where applicable.
- The spare wheel kit is installed prior to collection of your new vehicle.
- It is fitted to the boot floor, or under body for PEUGEOT Rifter and Traveller, for safety and to prevent noise.
- Emergency spare wheel is easier to change and takes up less boot space than a full size wheel.
- Tool kit is included.
- In the event of a puncture or other damage, you can safely get to a destination to repair or replace the damaged wheel.
Please note: Electric and hybrid vehicles are excluded for architectural reasons.
Please contact your local PEUGEOT Retailer for more information and pricing.