- 1. ORDERING YOUR CAR ONLINE
- 2. ROLES OF OUR RETAILERS, PSA FINANCE AND U K INSURANCE LTD
- 3. AVAILABILITY OF OUR WEBSITE TO ORDER VEHICLES
- 4. ORDER PROCESS
- 5. OUR FINANCE PACKAGES
- 6. ECOMMERCE PRICING
- 7. RESERVATION FEE AND HOME DELIVERY FEE
- 8. OUR VEHICLES
- 9. CHANGES TO YOUR ORDER
- 10. PART EXCHANGE
- 11. COLLECTION OR DELIVERY OF YOUR VEHICLE
- 12. RISK AND OWNERSHIP
- 13. DELAYS
- 14. CANCELLATION AND WITHDRAWAL
- 15. CONSUMER RIGHTS
- 16. OUR LIABILITY TO YOU
- 17. ACCOUNT, PASSWORD AND SECURITY
- 19. IDENTIFICATION AND CREDIT CHECKS
- 20. HOW WE CONTACT YOU AND HOW YOU CAN CONTACT US
- 21. OTHER TERMS
- 22. ALTERNATIVE DISPUTE RESOLUTION
- 23. PROMOTIONS
- 24. MANHEIM LIMITED - TERMS AND CONDITIONS
- 25. PEUGEOT MOTOR INSURANCE PRIVACY NOTICE
- 26. EMPLOYEE, FAMILY AND FRIENDS PURCHASE SCHEME
- 27. FREE WALLBOX PROMOTION
- 28. ONLINE RESERVATION PROCESS
Peugeot | Legal Information
1. ORDERING YOUR CAR ONLINE
You may use our website to configure and order a new car online. You may also arrange to part-exchange your existing car and could apply the funds towards your deposit for your new car. You can choose from two different payment options including cash or finance.
The online order process is just one of the ways by which you can configure the car you want, tailor your payment method and submit your order request.
For Cash Purchases
If you have chosen the cash payment option to purchase your car, you must be over 18 and will be subject to money laundering checks.
For Finance Purchases
If you have chosen the finance payment option to purchase your car, you must be over 18 to apply and it is subject to status, we may also require a guarantee.
Before submitting your order, you will be requested to complete an application process to verify your identity, conduct a credit assessment and if you apply for a product containing motor insurance then to assess your eligibility for it.
You will need to provide us with certain information about you and answer questions to our satisfaction. If your application is declined or cannot be processed we will send you an email with further details. If your application is successful, then we will send you the relevant contractual documentation in the post which must be signed and returned to us.
You will be required to complete the relevant contractual documentation for the finance product either at your chosen retailer or by post. Further information is explained below.
If you do not wish to use the online process, please visit your local retailer who may help you. Your local retailer will make available the same new car offers and discounts as are set out on our website in addition to their usual offering, and will allow you to pay for your new car by cash or through any other finance option that they may make available from time to time which will be subject to status and terms and conditions.
2. ROLES OF OUR RETAILERS, PSA FINANCE AND U K INSURANCE LTD
For Cash and Finance Purchases
If you order your new car through our website, our role is to take you through the online order process and allow you to place an order for a new car. You must nominate a Peugeot authorised retailer (your “Retailer”) who will supply your new car to you. You may either collect your new car from your Retailer free of charge, or request home delivery which shall be subject to a home delivery fee.
Where you choose Just Add Fuel® (as detailed in paragraph 5, below), we act as the arranger of the motor insurance (and will promote, offer and conclude your contract for insurance) and U K Insurance Limited is the underwriter of the motor insurance policy. Any motor insurance products underwritten by U K Insurance Limited shall be subject to U K Insurance Limited’s terms and conditions, as updated from time to time.
For Finance Purchases Only
Where you order a new car through our website, you may choose to pay for your new car through one of our finance packages. We act as the credit broker in respect of the finance agreement, and PSA Finance UK Ltd (“PSAF”) is the lender.
3. AVAILABILITY OF OUR WEBSITE TO ORDER VEHICLES
Our website can be used to order vehicles for delivery or collection only in England, Scotland, Wales and Northern Ireland, by customers with a valid and up to date Great Britain driving licence. Unfortunately, we are unable to accept applications for PSAF finance packages if you hold a Northern Ireland driving licence.
Please note that you will not be able to complete the checkout process between the hours of midnight to 7am. This will not restrict or limit your ability to save configurations or access your Peugeot account during this time.
4. ORDER PROCESS
When placing an order through our website we will acknowledge your order online, but a contract will not be formed at this stage. We will assign a reference number to your order and tell you what it is in your order acknowledgement. Please be prepared to tell us the reference number whenever you contact us about your order.
For Cash Purchases
All documentation relating to the purchase of your car will need to be completed at your Retailer's premises.
Completion of your order and delivery or handover of your new car is conditional on you signing those documents and providing the relevant information requested by your Retailer.
Once you have signed all the documentation provided by your Retailer, a contract will be formed between you and your Retailer for the purchase of your new car.
For Finance Purchases
If you have chosen a finance payment method you are stating your intention to enter into your chosen finance package subject to these terms and conditions and the terms of your finance agreement and if applicable, U K Insurance Limited’s terms and conditions.
In this instance we will process your order, if possible, and where appropriate post to you a pack of information and documentation about your order, your chosen finance package and next steps (“Your New Car Pack”).
Please ensure you complete the documents included within Your New Car Pack in accordance with the timescales, instructions and guidance included in Your New Car Pack. Failure to do so will prevent us from further processing your order and cause unnecessary delays. Your New Car Pack will include instructions and guidance on how to return your signed finance agreement.
It is also possible to complete the necessary documentation at your Retailer's premises.
Completion of your order and delivery or handover of your new car is conditional on you signing and returning your finance agreement to PSAF where a finance payment option has been chosen.
Your New Car Pack will include your finance agreement. By signing and returning the finance agreement you are making an offer to enter into the finance agreement. PSAF’s signature of the finance agreement included in the New Car Pack does not constitute acceptance of your offer. PSAF’s acceptance of your offer to enter into your chosen finance package will take place after you have returned your signed finance agreement and provided all documentation requested by us and/or PSAF (PSAF will determine if the documentation is completed to its satisfaction and we and/or PSAF will contact you if there are any issues) and PSAF has confirmed acceptance to you.
Once PSAF has confirmed acceptance of your offer, a contract will be formed between you and PSAF for the finance and use of your new car.
For Cash and Finance Purchases
If we are unable to accept your order because of factory related issues; issues with your Just Add Fuel® eligibility (as further described in section 5 below) prior to the date of delivery or collection (as applicable); or for any other reason; we will inform you of this and let you know of any other ways by which you can obtain your new car.
5. OUR FINANCE PACKAGES
Passport is a personal contract purchase finance agreement under which you make loan repayments for the Peugeot vehicle for an agreed period of time (25, 31, 37 or 48 months), with an option (but no obligation) to purchase the Peugeot vehicle at the end of your Passport finance agreement term.
At the end of your Passport finance agreement term you have three options. You can:
- return the Peugeot vehicle with nothing more to pay (subject to excess mileage and/or damage charges);
- purchase the Peugeot vehicle by paying what we agreed it would be worth at the beginning of your Passport finance agreement (the ‘optional final payment’) plus any option to purchase fee; or
- part exchange the Peugeot vehicle for another vehicle.
The amount of the monthly payment to be paid by you under your Passport finance agreement will be determined by the size of the deposit that you provide (which can range from 0 – 40% of a vehicle’s purchase price), the term of your Passport finance agreement, the mileage which you anticipate driving during the term of your Passport finance agreement and the ’optional final payment’ for the Peugeot vehicle. The ‘optional final payment’ is forecast by us at the start of the Passport finance agreement and relates to the anticipated value of the vehicle at the end of the Passport finance agreement term.
Just Add Fuel®
Just Add Fuel® is a 37 month personal contract purchase finance agreement under which the monthly instalments which you pay include 3 years’ (36 months’) motor insurance, road fund licence, servicing and roadside assistance (the “Additional Benefits”). Please note that, given the Additional Benefits being available, Just Add Fuel® is subject to eligibility requirements linked to age and driving history which go beyond those required under a Passport finance agreement. You will need to make your own arrangements for the Additional Benefits in the final month and beyond until the vehicle is returned to us.
You may cancel any one or more of the Additional Benefits at any point during the term of your Just Add Fuel® finance agreement without receiving any penalty. If you choose to do this, your Just Add Fuel® finance agreement will continue but the Additional Benefit(s) for which payment has stopped will no longer be available and would be your responsibility going forward.
At the end of your Just Add Fuel® finance agreement term you have three options. You can:
- return the Peugeot vehicle with nothing more to pay (subject to excess mileage and/or damage charges);
- purchase the Peugeot vehicle by paying what we agreed it would be worth at the beginning of your Just Add Fuel® finance agreement (the ‘optional final payment’) plus any option to purchase fee; or
- part exchange the Peugeot vehicle for another vehicle.
The ‘optional final payment’ is forecast by us at the start of the Just Add Fuel® finance agreement and relates to the anticipated value of the vehicle at the end of the Just Add Fuel® finance agreement term.
Just Add Fuel® - Peugeot Motor Insurance
The motor insurance provided to you under your Just Add Fuel® finance agreement is called Peugeot Motor Insurance.
In order to be eligible for your Just Add Fuel® finance agreement and Peugeot Motor Insurance you must meet certain eligibility criteria. In particular, you must have held a full English, Welsh or Scottish driving licence for a minimum of 2 years, have a minimum of 2 years’ no claims discount and must not have driving convictions and/or claims in excess of those required by U K Insurance Limited from time to time. In addition, a minimum age requirement of 21, 25 or 30 may apply in respect of selected models as well as a maximum age requirement of 75 applies in all cases.
Peugeot Motor Insurance is arranged by us and underwritten by U K Insurance Limited t/a Peugeot Insurance. U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
6. ECOMMERCE PRICING
When you order a vehicle through our website, you will be provided with information about the price of your vehicle at different stages of your online journey.
At the start of your journey, the price displayed against your selected vehicle will always be based on the Manufacturer’s Recommended Retail Price, The “OTR price” means the Manufacturer’s Recommended Retail Price without any manufacturer discount or saving applied. All information and prices correct at time of publication, but are subject to change at any time without prior notice (which may occur as a result of matters including, but not limited to, any changes in legislation and/or any changes by the government). Please see our Prices and Specs brochures or contact your local Peugeot retailer for the most up-to-date prices and specification details for all models.
As you continue through your online journey, you will have the option to customise and personalise your selected vehicle. If, through the course of this process, you add or remove certain accessories or extras to your selected vehicle, the price of such accessories or extras (fully fitted) will be added to the vehicle price, which, as mentioned above, is referred to as the OTR price. Should you wish to add accessories or extras to your selected vehicle which are not available on our website, please contact us or your Retailer. As you continue through your online journey, your Retailer may offer a further contribution or discount to the OTR price (to which we may also have applied a manufacturer discount or saving in addition), so the price set out in your order summary may be different from the price displayed at the start of your online journey. As referred to above, you have the option to choose your preferred Retailer from our participating Retailers.
The price that you actually pay for your new vehicle will only ever be the OTR price or less.
7. RESERVATION FEE AND HOME DELIVERY FEE
If you place an order for a vehicle through our website we will ask you to pay a refundable reservation fee of £250. This will be returned to you in full if you cancel your order, within a reasonable time of you notifying us of such cancellation or, if you proceed with your order and it is accepted, prior to delivery or collection of your new vehicle. It cannot be used as part of your deposit for your finance package.
Prior to delivery or collection of your new vehicle, we will contact you to take payment of your deposit and/or home delivery fee, where either or both of these are applicable. We will contact you by telephone, and will take payment from any of the payment cards set out in the order acknowledgement and our website.
Please note that there are limitations on the amount you can pay as a deposit towards your new vehicle (which can range from 0 – 40% of a vehicle’s purchase price).
Any card payment that we take from you will be directed through a secure payment portal and your card details will not be stored by us. Any refund (of the reservation fee or that you may otherwise be owed) will be made via the same secure payment portal and to the same card that you used to pay with. If your card has been cancelled, expired or has otherwise changed, please inform us immediately. If you fail to do this and a refund is made to your original card, you may need to coordinate with your bank or your payment services provider to obtain your refund.
Please note that we only accept payment via debit or credit card. We do not accept payment via pre-paid cards or any other payment methods including but not limited to Apple Pay and/or PayPal.
8. OUR VEHICLES
The vehicles available to order through our website are from our current manufacturable range, and may be built to order according to your specification. Certain vehicles or models may not be available depending on the finance package that you select.
The images of the vehicles and the size and dimension icons and indicators on our website are for illustrative purposes only. Although we have made every effort to display the sizes and colours of our vehicles, accessories and trim accurately, we cannot guarantee that your PC, laptop, tablet or phone will display the sizes or colours accurately to reflect the actual size or colour of the vehicles. Your new vehicle may vary slightly from those images.
9. CHANGES TO YOUR ORDER
If you wish to make a change to your vehicle after placing your order, please contact us as soon as possible. We will respond to your request to change your order within 2 working days of receipt of your request. Please note that it may not be possible to make your requested change where this would impact on the price of the vehicle and affect your finance agreement.
If your requested change is possible, we will let you know of any changes to the timing of delivery, collection or anything else which would result from the change. We will ask you to confirm whether you wish to go ahead with the change within 1 working day of our response to your request to change your order. If we do not hear from you, we will proceed with your original order, as submitted by you.
If we cannot make the change or the consequences of making the change are unacceptable to you, we will contact you to advise you of your options.
We may, from time to time, make minor changes to our vehicle specifications to implement small technical adjustments. We will not make any significant changes to your vehicle unless we have told you about the changes or any delivery or collection date, and have obtained your explicit agreement.
Please note that if you change your order you may also need to change your finance package and finance agreement or obtain finance from an alternative source.
Please also note that if there is a change in your circumstances which may affect the finance agreement originally signed by you, PSAF reserves the right to terminate and issue a new finance agreement which recalculates the finance amount and/or varies the finance package available to you.
10. PART EXCHANGE
You may use our website to arrange the part exchange of your existing vehicle. You could apply the funds towards your deposit for your new vehicle. Please note that there are limitations on the amount you can pay as a deposit towards your new vehicle (which can range from 0 – 40% of a vehicle’s purchase price).
Your part exchange will be handled through a third party provider Manheim Limited (“Manheim”), who will be the actual purchaser of your vehicle. Manheim will provide a valuation of your existing vehicle. Manheim’s terms and conditions apply to the part exchange process which are accessible HERE.
As you continue through your online journey, we or your Retailer may offer a further contribution towards your existing vehicle, so the equity from your existing vehicle payable towards your new vehicle may be different from the valuation provided by Manheim.
When you part exchange your existing vehicle, Manheim will require proof that you are the only owner of it. Manheim will carry out an HPI check to confirm ownership and history of the vehicle.
If there is any outstanding finance on your existing vehicle, you must:
- ensure that information submitted by you to us, relating to your existing finance is accurate and up to date;
- provide us with all relevant reference numbers and the contact details of your existing finance provider;
- sign a copy of the Authority Form, included in the Part Exchange Letter of Authority, enclosed in Your New Car Pack and bring this with you when you hand over the vehicle; and
- bring a letter from your existing finance provider with you when you hand over the vehicle to your Retailer dated 30 days prior to the date of handover.
If you sign the Authority Form in Your New Car Pack, Manheim will settle your outstanding finance on your behalf and deduct the balance from the amount it pays to your Retailer on your behalf, being the remainder of any equity.
When you hand over your existing vehicle to your Retailer, it will belong to Manheim who will take responsibility for it when they pick it up. Your Retailer will be responsible for the vehicle from the time of handover until Manheim collect it. You must provide your Retailer with your V5 registration certificate, all sets of keys, MOT certificate, service history, spare wheel and locking wheel nuts (where applicable) radio codes and any other items which belong to the vehicle.
As part of your part exchange, you may be offered the option to receive cashback. Please note there are limitations on the value of the cashback we may offer you. If circumstances change and/or the valuation of your vehicle changes, for any reason whatsoever, the amount of and/or your eligibility for cashback may change.
11. COLLECTION OR DELIVERY OF YOUR VEHICLE
When you order a new vehicle online, you will be asked to input your preferred date for collection or delivery of your vehicle. When your new PEUGEOT is nearly ready we'll get in touch to confirm your details, handover date and time and next steps. If we are not able to meet your preferred date, we will offer a date as soon as possible after your preferred date and in any event as soon as possible after your preferred date for collection or delivery (“Confirmed Delivery Date”).
There will be no charge applied to home delivery by your Retailer.
Collect from Retailer
If you have chosen to collect the vehicle from your Retailer's premises, you will be given a time for collection on your selected date, which will be on or after the Confirmed Delivery Date.
You are required to provide your Retailer with proof of your identity and address when you collect your vehicle. Your Retailer will verify and make copies of these documents before your vehicle is released to you.
You will not be charged a delivery fee where you choose to collect your vehicle from your Retailer.
Delivery will only be made to your home address, which must be the same as the billing address on your finance agreement.
Your Retailer will drive your vehicle to your home address. Please note that mileage of the vehicle on delivery will include the delivery miles.
We will agree a time slot with you for delivery of your vehicle which will be between either 9.00am and 1.00pm or 1.00pm and 5.00pm on a weekday (excluding bank holidays). If your preferred time for delivery falls outside these time periods delivery at your preferred time will be at your Retailer's discretion.
Your Retailer will only deliver your new vehicle to the person named as the customer in the order acknowledgement. Delivery will not be completed if:
- you fail to provide your Retailer with your order reference number and appropriate identification documentation confirming you are the customer as stated in the order confirmation;
- on arrival at your address there is no clear and safe place for your Retailer to park your new vehicle; and/or
- conditions at your home address fail to meet reasonable health and safety standards, or where delivery would put your Retailer at risk of injury or death.
You are required to provide your Retailer with proof of your identity and address and copies of your proof of identity and address upon delivery of your vehicle. Your Retailer will verify these documents before your vehicle is released to you and your Retailer will retain the copies you provide.
If you are not present in person at your home address at the agreed time and date to take delivery of your new vehicle, your Retailer will leave you a note informing you of their attempted delivery and of how to rearrange delivery or collection of the vehicle from your Retailer's premises.
If you do not re-arrange delivery, or collect the vehicle from your Retailer's premises we will contact you for further instructions. You may be charged for any further delivery costs, which will be notified to you prior to such re-arranged delivery. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection within 7 days of the date of the original delivery attempt PSAF may end the contract.
12. RISK AND OWNERSHIP
Your new car will be your responsibility from the time your Retailer delivers the car to your home address or you collect it from your Retailer's premises.
If you have chosen the finance payment option to purchase your car, you will not own the car until PSAF has received payment in full, including the optional final payment. Please refer to your finance agreement for further details.
If you have chosen the cash payment option to purchase your car, you will not own the car until your Retailer has received payment in full.
You will be the registered keeper of the car and you are responsible for taxing, insuring and servicing the car while you remain the registered keeper.
Where you have chosen a cash purchase or Passport finance package, you must ensure that you have appropriate insurance cover to drive the car away.
If delivery or collection of your new vehicle is delayed by an event outside our control or the control of your Retailer then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract with PSAF and receive a refund for any amounts that you have already paid in respect of your vehicle.
14. CANCELLATION AND WITHDRAWAL
Please read the following text carefully.
Cancelling your Order
If you change your mind about an order for a car that you have placed online, you can cancel your order at any time before you sign the finance agreement or you sign the order for your car which incorporates your Retailers terms and conditions (the “Retailer Terms”) (whichever is applicable).
Please contact us as soon as you change your mind about the car or finance agreement (if appropriate). You will not be charged for the car and any money that you have paid by way of reservation fee will be refunded (as further described in section 7 above).
You cannot cancel the order after you have signed the finance agreement or the Retailer Terms and your rights are as set out below.
Withdrawing from your Finance Agreement
For any car ordered online through a Passport or Passport with Just Add Fuel® finance agreement, you acknowledge that the finance agreement is a credit agreement.
You have the right to withdraw from your finance agreement within 14 days from the day after signing the agreement. If you exercise your right to withdraw, you must notify PSAF immediately in writing or by telephone and you understand that you must repay to PSAF the amount of the credit under your finance agreement, plus interest at the rate specified in your finance agreement, within 30 days. Only if you do so will the car become yours. You do not need to tell us why you have decided to withdraw and we will not ask you for your reason.
You acknowledge that your right to withdraw from the finance agreement is your only right if you do not wish to proceed with the finance agreement, and that consumer laws relating to off-premise or distance sales do not provide a right of cancellation in respect of credit agreements. This means that you cannot return the car after delivery or collection for a refund if you change your mind. This does not affect your statutory rights as a consumer if the car is faulty, does not meet its specification or otherwise (see Consumer Rights below).
15. CONSUMER RIGHTS
You have certain legal rights in connection with your purchase/financing of a new vehicle.
If, on delivery, collection or handover of your new vehicle, you discover a fault or find that the vehicle does not meet the specification chosen by you on our website, you must report this to your Retailer who will discuss your rights and remedies with you. You should contact your Retailer as soon as possible since a delay in doing so might affect any remedy available to you.
You have legal rights if your Retailer refuses to deliver the vehicle or make it available for collection, or if they are late in delivering the vehicle to you, or making it available for collection by you (where you have told us before we accepted your order that delivery or collection on the Confirmed Delivery Date was essential). You can give your Retailer a new deadline for delivery (which must be reasonable), or you can cancel your order and reject the vehicle. If the vehicle has been delivered to you, you must either return it in person to your Retailer , or allow them to collect it from you. Your Retailer will pay the costs of collection.
16. OUR LIABILITY TO YOU
If we do not comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breaching any term or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract is made, both we and you know it might happen, for example, if you discuss it with us before you place your order.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or sub-contractors; for fraud or fraudulent misrepresentation; for breach of your consumer rights in relation to the vehicle.
We only supply vehicles for domestic and private use. If you use your new vehicle for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
17. ACCOUNT, PASSWORD AND SECURITY
You agree that you will only access our website for the purposes set out in these terms and conditions, and our Acceptable Use Policy. You may only use our website for lawful purposes.
Your Peugeot account
Where you create a Peugeot account, you will be asked to provide a user name and password. This will allow you to access and/or change your saved vehicle and/or finance configurations and update or change your personal details. You must keep the password secure and must not share it with any other person. We are not responsible for any misuse of your Peugeot account where you have caused your username and password to be known by another person.
You must tell us as soon as possible if you think your password has been shared or your Peugeot account has been accessed without your authority. We may disable your account immediately if we know of or suspect any misuse.
Where you make any payment online or over the telephone in connection with any online order, we use a secure payment portal and will ensure that your payment card information is kept secure.
Data Protection – Your Personal Information
We are committed to handling your personal information responsibly and protecting your privacy.
For the purpose of the Data Protection Act 1998 (as amended or updated form time to time), where any personal information is collected from you through our website, the data controller is Peugeot Motor Company Plc.
What information will we collect from you
In order to use the various functions of our website, you may be required to provide some personal information such as your name, address, telephone number, email address, car registration number and/or other contact information.
Where you order a new vehicle through our website and apply for finance, you will be asked to provide further information such as your age, employment status and financial information.
You will also be asked to provide information so that we can verify your identity. You may be asked to provide identification documents, and we will take copies of these and share them with third parties involved in the processing of your finance or insurance application, the supply of your new vehicle and (where appropriate) the part exchange of your existing vehicle.
Where you apply for insurance as part of your Just Add Fuel® finance package, you will be asked to:
- provide certain information about your driving history, your past insurance claims (if any) and any accidents or motoring convictions;
- provide the same information about any other drivers that may be on the policy;
Sharing your personal information
We may share your personal information with other entities within our international group of companies (“Our Group”). We may also share your personal information with third parties who provide a service to us or Our Group.
Where you order a vehicle through our website, we may share your information with Our Group companies and third parties who are involved in the processing of your order and your finance and/or insurance application; the supply of your vehicle to you, and (if applicable) the part exchange of your existing vehicle.
We will remain responsible for the way in which Our Group companies and our agents and sub-contractors use your personal information. However, some of the third parties involved in aspects of your online order (including finance, insurance or part exchange) and our Retailers will also be data controllers of your personal information, and will process your personal information in accordance with their own privacy policies. You should obtain and review copies of these privacy policies.
We may also share your personal information with third parties where we are required to do so for legal or regulatory purposes; identity or credit checks, or for the prevention or detection of fraud.
What we will do with your personal information
We may use any personal information you provide to us in connection with your Peugeot account for marketing research (including participating in surveys), product analysis and development, sales tracking, or to contact you for marketing or promotional purposes. We or Our Group companies may contact you through various media including by telephone or post, and (if you agree) by email, SMS and/or MMS.
You may ask us or Our Group companies to stop contacting you for marketing purposes at any time by changing your preferences in the Your Details section of your Peugeot account or by following the “Unsubscribe” link on our website or in our communications with you.
Where you order a new vehicle through our website, we will also collect and use your personal information for different purposes in connection with your online journey including: the configuration, reservation and ordering of your new vehicle; your application for finance and (where applicable) insurance; arranging collection or home delivery; and (where applicable) part-exchange of your existing vehicle.
Where will we store your personal information?
Monitoring and cookies
We use data collection devices such as "cookies" on certain pages of our website. "Cookies" are small text files placed on your hard drive that assist us in providing customised services. You may decline our cookies if your browser permits, although in this case you may not be able to use certain features on our website for example, live chat. For more information about this please refer to our Cookies Policy.
Telephone calls and live chat
Telephone calls and any live chat sessions with our customer care agents may be recorded and/or monitored for regulatory and/or training purposes.
If you have any query relating to PSAF’s use or your information then you can refer it to: Customer Services Department, PSA Finance UK Ltd, Quadrant House, Princess Way, Redhill, Surrey RH1 1QA or telephone PSAF on 0345 313 3805.
19. IDENTIFICATION AND CREDIT CHECKS
For Finance Purchases
Where you order a car through our website and you have chosen the finance payment option, we, PSAF and U K Insurance Limited will use the information you provide us with to carry out identity checks and confirm you are who you say you are. This will include searching information held by credit reference agencies and the electoral roll to verify your identity and the information you provide. We will ask you for information only known to you to confirm your identity and compare your answers against the records we search against.
If we cannot verify your identity through these methods, you will only be able to order a car on our website with a cash purchase payment option. If this isn't what you want your local Retailer may be able to help you further with your order.
We, PSAF or our representatives will also carry out credit checks and/or search your credit file, and we will ask for your consent to this. We will only use licensed credit reference and/or fraud prevention agencies who will keep a record of the search and your application.
If you apply for a finance package but are unsuccessful this may affect your credit rating and/or credit score. If you are unsuccessful we will confirm the name and contact details of the agency where we obtained our information and we may pass your details to PSAF who may contact you to discuss other finance options with you.
You shall not provide false information or data including false names, addresses and/or contact or payment details or engage in any unlawful activity in connection with our website and/or your order for a new car or the part exchange of your existing car.
If we reasonably believe your order or information or data provided by you is fraudulent or you have otherwise violated any applicable law when placing your order or using our website, even if we have accepted your order, we reserve the right to cancel it and in such circumstances, PSAF reserves its right to terminate any contract with you. We may also tell fraud prevention agencies about your fraudulent application and share the information you provided with them.
20. HOW WE CONTACT YOU AND HOW YOU CAN CONTACT US
Where you place an order via our website, our live chat agents will be available during the hours of 8.30am and 10.00 pm on weekdays and 9.00am to 10.00pm on Saturdays and Sundays on (excluding bank holidays) and telephone agents will be available during the hours of 8.30am and 7.00 pm on weekdays and 9.00am to 7.00pm on Saturdays and Sundays on 0800 083 3000 (excluding bank holidays) to assist you with any questions or comments about the vehicles, finance packages, ordering, and part exchange or delivery process. Please note that these services may be provided by our sub-contractors.
If you have a query or complaint about our website or in respect of any aspect of the ecommerce journey including the way in which Peugeot Motor Insurance is presented and/or sold please contact our customer care centre at Peugeot Motor Company Plc, Pinley House, 2 Sunbeam Way, Coventry, CV3 1ND.
Any queries or complaints that relate solely to your finance agreement should be addressed in the first instance to PSAF. Any queries or complaints that relate solely to your insurance policy should be addressed in the first instance to U K Insurance Limited.
The complaints processes for PSAF and U K Insurance Limited will be clearly set out in Your New Car Pack. In the meantime, if you wish to make a claim to U K Insurance Limited in respect of your Peugeot Motor Insurance and your complaint relates to a claim please contact your claims handler whose details will be shown on your claims documentation. For all other complaints about the features, benefits or terms and conditions of cover themselves of Peugeot Motor Insurance please call U K Insurance Limited t/a Peugeot Insurance on 0800 051 0144 or 01903 636952.
If you wish to write to U K Insurance Limited, then please address your letter to the regional customer service manager at the address shown on your claims documentation for claim related complaints or; for all other complaints about the features, benefits or terms and conditions of cover themselves of Peugeot Motor Insurance the Head of Customer Services at U K Insurance Limited t/a Peugeot Insurance, The Wharf, Neville Street, Leeds LS1 4AZ.
21. OTHER TERMS
We may transfer our rights and obligations under these terms to another organisation.
If a court finds part of these terms and conditions illegal, the rest will continue in force. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing these terms and conditions, we can still enforce them later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breach of any of these terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
Any changes we may make to these terms and conditions in the future will be posted on this page and, where appropriate, notified to you. The new terms and conditions may be displayed on-screen and you may be required to read and accept them to continue your use of our website and/or your Peugeot account.
These terms and conditions are governed by English law and you can bring legal proceedings in respect of these terms and conditions in the English courts. If you live in Scotland you can bring legal proceedings in respect of these terms and conditions in either the Scottish or the English courts.
22. ALTERNATIVE DISPUTE RESOLUTION
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we, PSAF or U K Insurance Limited have handled any complaint, you may want to contact the alternative dispute resolution providers we use.
You can refer a dispute to Motor Codes Limited (“Motor Codes”). Further details can be found at https://www.themotorombudsman.org/ or alternatively you may wish to contact their advice line on 0345 241 3008. Where the dispute relates to any financial services, then you can refer it to the Financial Ombudsman Service (“FOS”). Further details can be found at http://www.financial-ombudsman.org.uk/ or if you prefer to speak to someone you can call 0300 123 9123 or 0800 023 4567. Neither Motor Codes nor the FOS will charge you for referring a dispute (although you may pay an additional amount for any call to them) and if you are not satisfied with the outcome you can still bring legal proceedings.
In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.
Customers visiting the PEUGEOT website may receive an e-voucher providing them with a discount towards the On The Road price of a new PEUGEOT car. E-vouchers and the promotional code contained within can be used on the PEUGEOT website or at authorised PEUGEOT Retail Store and a promotional code can be applied against new PEUGEOT car purchases made in cash or using finance provided by PSA Finance UK Limited. Promotional codes will relate to selected models only and will be valid for fixed time periods only. Promotional codes can only be redeemed in single transactions but can be used in conjunction with other manufacturer or retailer discounts that are available. Full terms and conditions, eligibility criteria and offer periods can be found on valid e-vouchers. PEUGEOT Motor Company PLC reserves the right to withdraw e-voucher promotions at any time.
24. MANHEIM LIMITED - TERMS AND CONDITIONS
TERMS AND CONDITIONS OF PURCHASE/SALE
Please read these terms and conditions of purchase/sale (“Terms and Conditions”) carefully as these will be binding on all customers of Peugeot using the vehicle part-exchange valuation tool and purchasing a vehicle from Peugeot after using the vehicle part-exchange valuation tool located at www.offers.peugeot.co.uk (the “Website”). In particular, these Terms and Conditions set out the contract between you and Manheim Limited, a company registered in England under registration number 00448761 whose registered office address is at Central House, Leeds Road, Rothwell, Leeds LS26 0JE (“Manheim”) in relation to Manheim’s purchase of your Vehicle and explain each party’s rights and obligations.
- BACKGROUND AND INTERPRETATION
1.1 These Terms and Conditions apply to the exclusion of any other terms which may be expressed or implied other than any such terms and conditions which Manheim is not permitted to lawfully limit or exclude.
1.2 These Terms and Conditions apply to the sale of your Vehicle (as defined below) to Manheim in part-exchange for a vehicle purchased from Peugeot. Peugeot is acting as our agent in relation to the purchase of your Vehicle and if you elect to sell your Vehicle to Manheim, this will enable you to apply a sum equal to the Valuation (as defined below) and/or apply such sum to (or part of) your deposit for your new vehicle, as further detailed above at PART EXCHANGE. Please note as you continue through your online customer journey on the Website, Peugeot or your Retailer (as defined below) may offer a further contribution towards your Vehicle, so the equity from your Vehicle payable towards your new vehicle may be different from the Valuation displayed through the course of your online customer journey. The Valuation is provided as part of your online customer journey on the Website. The Vehicle should be delivered to your Retailer's premises or, if you have selected home delivery for your new vehicle, your home address on your finance agreement and, on the sale of your Vehicle to Manheim, you will also be provided with a confirmation of your Vehicle’s purchase by Manheim. You purchase your new vehicle from Peugeot, but Manheim purchases your Vehicle as part of the part-exchange process. Manheim’s purchase of your Vehicle shall be subject to these Terms and Conditions.
1.3 In these Terms and Conditions, the following terms shall be interpreted as follows:
1.3.1 “Assumptions”: in valuing your Vehicle and preparing/providing you with a Valuation, Manheim has made the following assumptions:
- your Vehicle is not an import, ex-police vehicle, taxi, rental or driving school vehicle;
- your Vehicle has not been written off by an insurance company or sustained accident damage;
iii. your Vehicle does not have a personalised registration number plate, is fitted with a registration number and, together with the chassis number, this corresponds to the entries in the Vehicle Documentation;
- your Vehicle has 2 (two) sets of working keys;
- your Vehicle still has as a minimum of at least one month’s MOT remaining;
- your Vehicle has no damage, including mechanical and interior;
vii. subject to clause 6, you have legal title to and ownership of the Vehicle and absolute right, without restriction, to sell the legal and beneficial interest in the Vehicle without encumbrance;
viii. the Vehicle Documentation is correct;
- the odometer reading is accurate; and
- the Vehicle has not been the subject of theft or fraud;
1.3.2 “Contract”: has the meaning set out in clause 4.2;
1.3.3 “Retailer” your nominated Peugeot authorised Retailer;
1.3.4“Online Valuation Process”: has the meaning set out in clause 3.1;
1.3.5 “Outstanding Finance”: has the meaning set out in clause 6.1;
1.3.6 [“Peugeot”: Peugeot Motor Company PLC;]
1.3.7 “Purchase Form”: has the meaning set out in clause 4.1.4;
1.3.8 “Valuation”: the valuation provided to you in accordance with clause 2.2 and which is based on the information provided via the Website, in relation to the Vehicle (in addition to the Assumptions) as part of the Online Valuation Process;
1.3.9 “V.A.T”: Value Added Tax at the prevailing rate;
1.3.10 “Vehicle(s)”: any vehicle in respect of which you are the registered keeper and/or legal owner (as appropriate) and wish to sell to Manheim as part of a part exchange arrangement in connection with your purchase of a vehicle from Peugeot;
1.3.11 “Vehicle Documentation”: 2 (two) sets of working keys, any service history documentation, MOT Certificate (if applicable), the V5/logbook showing you as the registered keeper, road tax disc (where appropriate), manuals, radio codes, and any other documentation you have in relation to the Vehicle;
1.3.12 “Working Day”: a day other than a Saturday, Sunday or public bank holiday in the United Kingdom; and
1.3.13 “you” or “your”: you being registered keeper and/or legal owner (as appropriate) of the Vehicle to be sold to Manheim.
- VALUATION AND PRICE
2.1 To begin the valuation process, you will need to access the Website and provide Manheim with certain information about your Vehicle (the “Online Valuation Process”). The Online Valuation Process can be entered into during the pre-basket, basket (pre-checkout) and checkout stages of your online customer journey on the Website.
2.2 On completion of the Online Valuation Process, a Valuation will be provided to you on screen. Alternatively, please visit your local Peugeot Retailer who may be able to assist you.
2.3 All Valuations (and (if applicable) any subsequent purchase of your Vehicle) will be subject to these Terms and Conditions and shall be based on:
2.3.1 the information you provide at the time you complete the Online Valuation Process (which Manheim shall rely upon); and
2.3.2 the Assumptions defined in clause 1.3.1 of these Terms and Conditions.
2.4 Any incorrect or misleading information which you provide, or any Assumptions which are incorrect, will result in an inaccurate Valuation, which will be considered as void and withdrawn by Manheim. Where any Assumptions are incorrect, you must advise Peugeot as soon as possible and/or when requested by Peugeot to do so.
2.5 From the date on which Manheim sends or otherwise provides you with the Valuation, it shall be valid until:
(i) the date 14 (fourteen) days from the Valuation (if the Valuation is provided in the basket (pre-checkout) stage of the online customer journey);
(ii) five (5) months from the Valuation (if the Valuation is provided in the checkout stage of the online customer journey); or
(iii) the date on which the Vehicle inspection occurs (via your Retailer) as set out in clause 3.1.
If 14 (fourteen) days have expired since the Valuation (without the sale of the Vehicle or a Vehicle inspection occurring) you will be required to complete the Online Valuation Process again.
2.6 The Valuation is provided strictly on a “Subject to Contract” basis and Manheim has the absolute right to withdraw the Valuation at any time without any legal consequence or liability to you. The Valuation does not constitute an offer from Manheim to purchase the Vehicle.
2.7 Manheim accepts no liability whatsoever for any Valuation provided which may include any unintentional/typographical mistakes or errors on Manheim’s part or by any systems failure. If a mistake has been made, please notify Peugeot at its customer care centre at Peugeot Motor Company Plc, Pinley House, 2 Sunbeam Way, Coventry, CV3 1ND as soon as possible so that the mistake can be corrected and (where necessary) a revised Valuation provided.
2.8 All prices given in the Valuation or the revised Valuation under clause 3.2 will be in pounds sterling only and inclusive of VAT.
- VEHICLE INSPECTION
3.1 Manheim requires, and will carry out (via your Retailer), an on-site or at home physical valuation and inspection of the Vehicle and the Vehicle Documentation prior to Manheim (via your Retailer) issuing you with a Purchase Form in accordance with clause 4, at the time of handover. Your Retailer shall complete an Appraisal Form, either on paper or using a mobile application, during the inspection process, which you will be required to sign (or provide confirmation via the mobile application) in order to signify acceptance of Manheim’s (via your Retailer) inspection and, if appropriate, revised Valuation (the “Appraisal Form”).
3.2 A revised Valuation may be necessary where, as a result of the inspection in accordance with clause 3.1:
3.2.1 the Vehicle does not correspond with the information you provided during the Online Valuation Process;
3.2.2 the Vehicle’s condition has a significant impact on its valuation;
3.2.3 the mileage information provided by you during the Online Valuation Process has increased significantly from the date Manheim provided the Valuation to the date of the inspection;
3.2.4 the Vehicle is found to have mechanical defects;
3.2.5 Manheim becomes aware of other factors which you did not disclose during the Online Valuation Process but which have an impact on the Vehicle’s Valuation.
3.3 Should you decide not to proceed with sale of the Vehicle to Manheim immediately following the inspection referred to in clause 3.1 you will not be able to apply the sum in the Purchase Form towards your new vehicle from Peugeot but you shall remain fully liable and responsible for payment of the deposit for your new vehicle, in accordance with PART EXCHANGE.
- BASIS OF CONTRACT
4.1 No binding contract will be created between Manheim and you until all of the following have been completed:
4.1.1 you have received a Valuation (or as the case may be, a revised Valuation) from Manheim confirming the purchase price Manheim shall pay you in relation to your Vehicle;
4.1.2 Manheim has (via your Retailer) undertaken an on-site or at home valuation and inspection and you have signed or otherwise signified your acceptance of the Appraisal Form in accordance with clause 3.1;
4.1.3 the Vehicle and Vehicle Documentation have been left with your Retailer (for Manheim); and
4.1.4 your Retailer has issued you with confirmation of the Vehicle’s purchase price as set out in the Valuation (the “Purchase Form”).
4.2 For the avoidance of doubt, the Purchase Form shall constitute an ‘offer’ from Manheim to purchase the Vehicle from you on these Terms and Conditions and for the price set out in the Valuation (or revised Valuation as the case may be). In signing or taking other steps to signify your acceptance of the Purchase Form, you signify your acceptance of the Purchase Form and all terms therein, including these Terms and Conditions, and at that point you acknowledge that you shall enter into a legally binding contract with Manheim in relation to Manheim’s purchase of the Vehicle (the “Contract”).
- THE TERMS OF PAYMENT
5.1 Manheim will pay the sum specified on the Purchase Form to your Retailer on your behalf as part payment for and/or as part of your deposit for your new Peugeot vehicle.
5.2 Should you cancel the purchase of your new vehicle for any reason, Manheim cannot return your Vehicle to you. In this instance your Retailer shall pay to you a sum equal to the Valuation or revised Valuation (if applicable), in accordance with PART EXCHANGE.
- VEHICLES ON FINANCE
6.1 You must inform Manheim if your Vehicle is the subject of any outstanding finance together with details of the finance provider and early settlement figure (“Outstanding Finance”). You will be given the opportunity to do so on the Website as part of the Online Valuation Process. If you have any Outstanding Finance, you shall obtain a letter from your finance provider (dated within 30 days prior to the date on which the Vehicle inspection occurs) including your finance provider’s contact details and all applicable reference details and complete a letter (in the form set out in your New Car Pack which has been provided to you by Peugeot) giving us authority to contact your existing finance provider in order to obtain an early settlement figure for your Vehicle and settle such amount. Please ensure that you bring both of these letters with you to on the date on which the Vehicle inspection occurs and give them to your Retailer because if you do not then Manheim will be unable to settle the Outstanding Finance which may have an impact on the purchase of your new vehicle.
6.2 Peugeot will notify you if we are unable to settle (on your behalf) any Outstanding Finance in place. If this is the case clause 6.6 shall not apply and Manheim will pay to your Retailer the full sum specified on the Purchase Form.
6.3 Manheim shall only agree to settle any Outstanding Finance where the Outstanding Finance is the same as or less than the Vehicle’s Valuation. If the reverse applies (i.e. the Outstanding Finance is more than the Vehicle’s Valuation) Manheim will be unable to settle such Outstanding Finance and Manheim will not purchase the Vehicle from you. If Manheim discovers that the Vehicle is subject to Outstanding Finance higher than the Vehicle’s Valuation after the Contract has been formed in accordance with clause 5, any sums in respect of the Outstanding Finance shall be a debt due from you to Manheim and payable on demand.
6.4 If Manheim agrees to settle any Outstanding Finance, be it in full or part payment (as appropriate), Manheim is doing so entirely on your behalf and you will remain fully liable to the finance provider at all times until the Outstanding Finance has been paid in full and the credit agreement has been legally brought to an end. Manheim accepts no liability whatsoever in relation to any matters relating to Outstanding Finance on any Vehicle.
6.5 If Manheim agrees to settle any Outstanding Finance, Manheim shall use reasonable endeavours to settle full or part payment (as appropriate) by the due date advised to Manheim (if any).
6.6 If Manheim agrees to settle your Outstanding Finance (in part or full), Manheim will deduct any such settlement amount from the amount due from Manheim to your Retailer, pursuant to clause 5.1.
7.1 You will be responsible for delivering the Vehicle to your Retailer's premises or, if you have selected home delivery for your new vehicle, your home address on your finance agreement, at your own expense, on the Vehicle handover date, as confirmed to you by Peugeot or its representatives.
7.2 On delivery of the Vehicle, you shall (via the Retailer) provide Manheim with all Vehicle Documentation and keys and any spare wheel(s) and locking wheel nuts (where applicable).
8.1 Manheim relies upon the following representations and warranties given by you in the event that Manheim purchases your Vehicle. You warrant that:
8.1.1 you are the legal owner and/or registered keeper of the Vehicle and have been for a minimum of 3 (three) months prior to the date of the Valuation, and you have the right to sell the Vehicle to Manheim;
8.1.2 (subject to any Outstanding Finance which you have notified to Manheim and Manheim has agreed to settle in accordance with clause 6) no other person has a right or claim over the Vehicle in any way;
8.1.3 all the information you have provided to Manheim, be it via the Online Valuation Process, verbally or otherwise, is accurate and true and that the Assumptions are correct;
8.1.4 you have disclosed all information to Manheim with regard to Outstanding Finance and that the Vehicle is not subject to any undisclosed finance;
8.1.5 the mileage reading on the Vehicle is accurate; and
8.1.6 you have fully disclosed the following information:
- all physical defects with the Vehicle which Manheim would want to be informed about (including cut and shuts, mechanically unsound or inoperable, unroadworthy and/or chassis damage and the like); and
- any issues relating to issues (potential or actual) relating to title to the Vehicle.
8.2 Manheim reserves its right to take any action deemed necessary (which, for the avoidance of doubt, includes court action) in the event that any of the warranties in clause 8.1 are found at any point to be untrue or inaccurate.
- OWNERSHIP AND RISK
9.1 Risk in the Vehicle will transfer from you to your Retailer upon the Contract coming into existence in accordance with clause 4, and after that it will transfer from your Retailer to Manheim when Manheim collects it from your Retailer.
9.2 Ownership in the Vehicle will transfer from you to Manheim upon the Contract coming into existence in accordance with clause 4, or, if the Vehicle is subject to Outstanding Finance, on the day such Outstanding Finance is settled.
9.3 Until risk in the Vehicle has been transferred to your Retailer in accordance with clause 9.1, you remain fully responsible for insuring the Vehicle.
- EXCLUSION OF LIABILITY
10.1 Nothing in these Terms and Conditions excludes or limits Manheim’s liability for death or personal injury caused by Manheim’s negligence or for any other type of liability which Manheim is not lawfully permitted to limit or exclude.
10.2 If you are acting as a consumer then in addition nothing in these Terms and Conditions will affect your statutory rights as a consumer.
10.7 Manheim’s maximum aggregate liability to you shall not exceed the price agreed to be paid by Manheim in respect of your Vehicle as stated in the Valuation (or revised Valuation as the case may be) or (where a Purchase Form has been signed by you) in the Purchase Form.
- THIRD PARTY RIGHTS
A person who is not party to these Terms and Conditions shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
These Terms and Conditions cannot be varied by oral representation or otherwise. Any variation to these Terms and Conditions will be made by Manheim only and Manheim may, at Manheim’s discretion make any amendments to these Terms and Conditions at no notice to you.
- GOVERNING LAW AND JURISDICTION
These Terms and Conditions shall be governed by English Law and you shall agree to the exclusive jurisdiction of the English courts.
25. PEUGEOT MOTOR INSURANCE PRIVACY NOTICE
Why we need your information
We need your information and that of others you name on the policy to give you quotations, and manage your insurance policy, including underwriting and claims handling. Your information comprises of all the details we hold about you and your transactions and includes information we obtain about you from third parties. We will only collect the information we need so that we can provide you with the service you expect from us.
How we will use your information and who we will share it with
Peugeot Motor Insurance is arranged by Peugeot Motor Company PLC (Peugeot) and underwritten by U K Insurance Limited (UKI).
During the course of our dealings with you we may need to use your
- Assess financial and insurance risks
- Prevent and detect crime including anti-money laundering and financial sanctions
- To comply with our legal and regulatory obligations,
- Develop our products, services, systems and relationships with you,
- Record your preferences in respect of products and services,
- Recover any debt or if you have any outstanding debt from previous dealings with us we will only offer you a policy upon settlement of the full outstanding amount,
- Review our records for signs of any previous fraudulent activity which may affect our ability to offer you cover.
In carrying out the actions above we may:
- Use the information we hold in our system about you and that of others named on the policy, [for example named drives, joint policy holders]
- Share the information with agencies that carry out certain activities on our behalf (for example marketing agencies or those who help us underwrite your policy)
- Use and share your information with our approved suppliers where this is reasonably required to help deal with your claim or let you benefit from our replacement vehicle and policyholder services, including with our credit hire providers, replacement vehicle suppliers, vehicle repairers and legal advisors
- Disclose some of your information and that of others named on the policy to other insurers, third party underwriters, reinsurers, credit reference, fraud prevention, regulators and law enforcement agencies and other companies that provide service to us or you.
We do not disclose your information to anyone except where:
- We have your permission,
- We are required or permitted to do so by law,
- We may transfer rights and obligations under this agreement.
Peugeot Financial Services (and its subsidiaries) will use your Personal Information to:
- confirm, update and improve their customer records;
- identify and market products and services that may be of interest to you;
- analyse and develop their relationships with you;
- help in processing any applications you may make.
Where we transfer your information
From time to time we may require services from suppliers that are based worldwide and your information will be shared with them for the purposes of providing that service. Where we engage these suppliers we make sure that they apply the same levels of protection, security and confidentiality we apply. However, such information may be accessed by law enforcement agencies and other authorities to prevent and detect crime and comply with legal obligations.
Some of the personal information we ask you for may be sensitive personal information, as defined by the Data Protection Act 1998 (such as information about health or criminal convictions). We will not use such sensitive personal data about you or others except for the specific purpose for which you provide it and to provide the services described
in your policy documents.
Dealing with other people
It is our policy to deal with your spouse or partner who calls us on your behalf, provided they are named on the policy. Please tell us who they are when you take out your policy. If you would like someone else to deal with your policy on your behalf on a regular basis please let us know. In some exceptional cases we may also deal with other people who call on your behalf, with your consent. If at any time you would prefer us to deal only with you, please let us know.
Keeping you informed
Peugeot is part of the PSA Group and from time to time we may disclose your personal information to other companies within the PSA Group. These companies are located in countries within the EEA which have equivalent data protection laws. PFS does not transfer personal data to countries outside the EEA. Details of the countries and the countries involved are available on request.
Peugeot or they may use that information to advise you of our or their services which may be interest of you.
You may tell Peugeot that you do not wish to receive information from Peugeot (and its subsidiaries) about other services or products or any third party services or products. If you would prefer not to receive this information please tell Peugeot when you next call, or write to us at Peugeot Motor Company PLC, Pinley House, 2 Sunbeam Way, Coventry
From time to time we may need to change the way we use your information. Where we believe you may not reasonably expect such a change we will write to you. When we do so, you will have 60 days to object to the change but if we do not hear from you within that time you consent to that change.
Fraud Prevention and Anti-Money Laundering
Please take time to read the following as it contains important information relating to the details you have given or should give to us. You should show this notice to anyone whose data has been supplied to us in connection with your policy.
To prevent and detect fraud we may at any time:
Share information with other organisations and public bodies including the police although we only do so in compliance with the Data Protection Act 1998
Check and/or file details with fraud prevention agencies and databases and if we are given false or inaccurate information and we identify fraud, we will record this. We and other organisations may also use and search these agencies and databases from the UK and other countries to:
- Help make decisions about the provision and administration of insurance, credit and related services for you and members of your household,
- Trace debtors or beneficiaries, recover debt, prevent fraud, and to manage your accounts or insurance policies,
- Check your identity to prevent money laundering, unless you provide us with other satisfactory proof of identity.
Law enforcement agencies may access and use this information.
We and other organisations may also access and use this information to prevent fraud and money laundering, for example when:
- Checking applications for, and managing credit and other facilities and recovering debt,
- Checking insurance proposals and claims,
- Checking details of job applicants and employees.
We, and other organisations that may access and use information recorded by fraud prevention agencies, may do so from other countries.
We can provide the names and addresses of the agencies we use if you would like a copy of your information held by them. Please contact:
Data Protection Officer at, UKI, Churchill Court, Westmoreland Road, Bromley BR1 1DP quoting your reference. The agencies may charge a fee.
We will use information about you and that of others named on policy to ensure compliance with financial sanctions in effect in the UK and internationally. This will include the checking of your information against the HM Treasury list of financial sanctions targets as well as other publically available sanctions lists. Your information and that of others named on policy may be shared with HM Treasury and other international regulators where appropriate. You may also be contacted in order to provide further details in order to ensure compliance with Financial Sanctions requirements.
Credit Reference Agencies
We carry out a consumer search when any application for insurance is submitted to evaluate insurance risks. This is done only using the data that is publically accessible on your credit file (i.e. bankruptcy, CCJ and electoral roll information). Information about access to the public part of your credit file is automatically deleted after 12 months and in no way affects your ability to obtain credit.
You will have been asked to agree to this when you first contacted us but please ensure that you only provide us with sensitive information about other people with their consent.
Access to your information
You have the right to see the information we hold about you. This is called Subject Access Request. If you would like a copy of your information, please write to:
Data Access Team at, UKI, Churchill Court, Westmoreland Road, Bromley BR1 1DP quoting your reference. A fee may be payable.
Motor Insurance Database
Information relating to your policy will be added to the Motor Insurance Database (MID) managed by the Motor Insurers’ Bureau (MIB). The MID and the data stored on it may be used by certain statutory and/or authorised bodies including the Police, the DVLA, the DVANI, the Insurance Fraud Bureau and other bodies permitted by law for purposes not limited to but including:
- Electronic Licensing (Tax Discs),
- Continuous Insurance Enforcement,
- Law enforcement (prevention, detection, apprehension and/or prosecution of offenders),
- The provision of government services and/or other services aimed at reducing the level and incidence of uninsured driving.
If you are involved in a road traffic accident (either in the UK , the EEA or certain other territories), insurers and/or the MIB may search the MID to obtain relevant information.
Persons (including his or her appointed representatives) pursuing a claim in respect of a road traffic accident (including citizens of other countries) may also obtain relevant information which is held on the MID.
It is vital that the MID holds your correct registration number. It is our responsibility to update your policy to the MID. We fully comply with the agreements in place with the MIB to update your details within seven days; however it is important that you check your policy documents ensuring that the registration number is recorded correctly.
If it is incorrectly shown on the MID you are at risk of having your car seized by the Police. You can check that your correct registration number is shown on the MID at www.askMID.com.
If the registration number is not shown correctly on your policy documents, or you cannot find your car on the MID, please contact us immediately.
26. EMPLOYEE, FAMILY AND FRIENDS PURCHASE SCHEME
The PEUGEOT employee family and friends programme (the “Offer”) entitles eligible employees and nominated friends and family to order a new PEUGEOT car and finance package on a dedicated PEUGEOT website (https://offers.peugeot.co.uk) (the “Website”) and benefit from an exclusive discount against the on the road price of a new PEUGEOT car.
Eligible employees will be granted up to three nominations per calendar year to be used to nominate themselves and/or friends and family members. Where applicable, eligible employees must seek consent from any friend or family member before making a nomination on their behalf.
Nominations by eligible employees can be made between 1 January 2018 and 31 December 2018 by emailing their employee ID, a 5-digit Retailer code (if applicable) and (if they want to nominate someone other than themselves) their nominee’s name and email address to email@example.com.
A unique reference code will be generated by PEUGEOT Motor Company Plc within 30 minutes of nomination (during normal business hours) and the eligible employee or their nominee will receive their unique reference code and a link to the Website. The unique reference code will only function on the Website and must be used in order to activate the exclusive discounts. Unique reference codes will only be valid for 28 days following generation and can only be activated on one occasion. If a unique reference code is not used by the eligible employee or the relevant nominee within the 28 day period it will expire and the nomination will not count towards the relevant eligible employee’s available nominations for that calendar year.
The Offer is only applicable to online retail sales using finance provided by PSA Finance UK Limited through the Website and is only available to the following eligible employees and nominated friends and/or family of the same:
- current employees of PEUGEOT Motor Company Plc, Citroen UK Limited and PEUGEOT Citroen Automobiles UK Limited resident in the United Kingdom and who have been employed for a period of six months or more at the point of a first request for a unique reference code;
- current employees of a PSA Group franchise new vehicles Retail Store, parts distributor or authorised repairer who have been employed for a period of six months or more at the point of a first request for a unique reference code, have a system log in identification number (for example but not exclusively D, U, J, PF number) and are resident in the United Kingdom; and
- retirees of PEUGEOT Motor Company Plc, Citroen UK Limited and PEUGEOT Citroen Automobiles UK Limited resident in the United Kingdom excluding (for the avoidance of doubt) non PSA Group Retail Store franchise retirees).
The Offer is not applicable to fleet, business or Motability purchases and excludes all employees of PSA Finance UK Limited. No cash alternative is available and the Offer cannot be used in conjunction with any other manufacturer offer or retailer discount offer.
PEUGEOT Motor Company Plc reserves the right to withdraw or amend the Offer at any time.
PEUGEOT Motor Company Plc is a credit broker in respect of the finance agreement. We will introduce you to PSA Finance UK Limited, RH1 1QA, the finance provider.
27. FREE WALLBOX PROMOTION
FREE WALLBOX PROMOTION: TERMS & CONDITIONS
- You will be entitled to receive a free home Wallbox charging unit (“Wallbox”) (funded by PEUGEOT and the Electrical Vehicle Homecharge Scheme administered by OLEV) (“OLEV”) subject to the terms below (“Promotion”).
- The specification of the Wallbox is to be determined by PEUGEOT. A 7kW single phase Wallbox is offered, as this is the most suitable for both UK households and the vehicle standard specification.
- If you have access to three phase power and wish to upgrade to a three phase Wallbox as that is more suitable for your property PEUGEOT will provide a discount but will not offer this free of charge.
- The promotion is available to new Retail customers, including PEUGEOT & Retailer Employees, who place an order for any of PEUGEOT’s electric or PLUG-IN HYBRID vehicles (all-new PEUGEOT e-208; all-new PEUGEOT e-2008 SUV; PEUGEOT 3008 SUV PLUG-IN HYBRID and PEUGEOT 508 PLUG-IN HYBRID) by 30th April 2020.
- Fleet, and Business sales are excluded. PEUGEOT reserve the right to amend or withdraw the offer at any time without prior notice. Offer correct at time of going to press.
To qualify for this promotion you are required to:
- Place an order for any of PEUGEOT’s electric or PLUG-IN HYBRID vehicles by 30th April 2020, and subsequently take delivery of a PEUGEOT electric or PLUG-IN HYBRID vehicle.
- Pay a minimum deposit of £860 to your selected PEUGEOT Retailer when ordering any of PEUGEOT’s electric or PLUG-IN HYBRID vehicles by 30th April 2020.
- Request a Wallbox from the PEUGEOT appointed Installer within 4 months of the delivery date of your new PEUGEOT electric or PLUG-IN HYBRID vehicle.
- Qualify for OLEV’s £500 (including VAT) government grant. Full eligibility for the Electric Homecharge Scheme administered by OLEV can be found here.
Some of the criteria for qualification includes (without limitation) the following:
- You must be able to provide evidence of keepership, lease, and be named as the primary user of the PEUGEOT electric or PLUG-IN HYBRID vehicle.
- Installation date for the Wallbox must not be more than 4 months before the date of delivery or start date of use of the PEUGEOT electric or PLUG-IN HYBRID vehicle.
- Wallbox supplier and installer have both been authorised by OLEV
- You are required to provide evidence of access to designated private off-street parking associated to the customer’s property that can be accessed at all times.
- You must be the registered keeper of the PEUGEOT electric or PLUG-IN HYBRID vehicle.
- You must be the person purchasing the PEUGEOT electric or PLUG-IN HYBRID vehicle.
- Qualify for a standard installation as defined by PEUGEOT’s appointed installer (“Installer”). If you are not eligible for standard installation, you may be liable for installation charges.
- Ensure the address on your PEUGEOT electric or PLUG-IN HYBRID vehicle order form matches the installation address provided to Installer.
Only one free Wallbox per household is permitted for the Promotion.
If you are entitled to, and exercise your right to, cancel or withdraw from the order to purchase your PEUGEOT electric or PLUG-IN HYBRID vehicle you will no longer be entitled to receive the free Wallbox. If a Wallbox has already been installed, we will be entitled to remove it from your premises and your £860 Deposit will be non-refundable.
We will appoint an Installer to install the Wallbox on PEUGEOT’s behalf. PEUGEOT will transfer your personal details to the Installer for the purpose of installing the Wallbox, and for no other purpose. Details of the Installer will be communicated to you should you be eligible for a Wallbox.
It is your responsibility to ensure all required third party permissions are sought in relation to the installation of the Wallbox at your address.
If you are subsequently not eligible for the government grant you will be able to contact the Installer directly to arrange installation. You will be liable for the cost of the Wallbox.
If there is any reason to believe that there has been a breach of these terms, PEUGEOT may, at its sole discretion, reserve the right to exclude you from participating in this Promotion.
PEUGEOT reserves the right to amend the specification of Wallbox, or offer an alternative promotion product of equal or greater value.
We reserve the right to amend, suspend or withdraw this Promotion at any time.
There is no cash alternative to the Promotion and it is non-transferable. Information correct at time of going to print.
We reserve the right to disqualify any customer if, in our sole judgement, the customer has not complied with these terms, has tampered with the operation of the Promotion, or has engaged in any conduct that is detrimental or unfair to PEUGEOT, OLEV, the Promotion, or any other entrant.
28. ONLINE RESERVATION PROCESS
1. RESERVATION PROCESS
You may reserve a car online, after payment of a £500 reservation fee – see section 2 below. If you reserve a vehicle on the PEUGEOT UK Website, you are not making an offer to purchase a vehicle.
Please note by submitting a reservation on the PEUGEOT UK Website you are not submitting an order for or offering to purchase a vehicle from your Retailer, and your Retailer's acceptance of your reservation does not form a contract for the sale and purchase of a vehicle between you and your Retailer. If you wish to order your reserved vehicle you will need to book an appointment to visit your Retailer, where your Retailer will be happy to progress your reservation (as described in Sections 3, 4 and 5 below).
2. RESERVATION FEE
Where you reserve a vehicle through the PEUGEOT UK Website, you will be asked to pay a refundable reservation fee of £500 in full and cleared funds. This will be returned to you in full, whether you decide to order the reserved vehicle or not.
Any card payment that is taken from you via the PEUGEOT UK Website will be directed through a secure portal and your card details will not be stored by your Retailer or PEUGEOT UK. Any refund (of the reservation fee or that you may otherwise be owed) will be made via the same secure payment portal and to the same card that you used to pay with. If your card has been cancelled, expired or has otherwise changed, please inform us immediately. If you fail to do this and a refund is made to your original card, you may need to coordinate with your bank or your payment services provider to obtain your refund.
Any refund (of the reservation fee or that you may otherwise be owed) will be made to the same card that you used to pay with. Your refund of your reservation fee will be made within 28 days of the date you order your new vehicle or cancel your reservation.
Please note that the Retailer will only accept payment via UK credit or debit card. Your Retailer will not accept payment via pre-paid cards or any other payment methods including but not limited to Apple Pay and/or PayPal. You confirm that you are authorised to use the payment method that you provide to make payment. PEUGEOT UK, and/or your card issuer, may carry out security checking to confirm that this is the case. PEUGEOT UK will not pay interest on your reservation fee, in any circumstances.
Subject to the exact configuration of your new vehicle, if you go on to successfully order your new vehicle, the timing for delivery of your new vehicle will be allocated chronologically, based on the date you reserved your vehicle. The date you reserve your new vehicle will be used to progress any subsequent order for that vehicle submitted by you to your chosen Retailer, following the process set out in Sections 3, 4 and 5, below.
3. AFTER YOU HAVE MADE A RESERVATION
If you successfully reserved a vehicle on the PEUGEOT UK Website, you will receive an email confirming receipt of your reservation and you will be contacted to book an appointment at your Retailer to discuss next steps including vehicle purchase.
Appointments are subject to availability at your Retailer. If you are unable to attend your appointment, please let your Retailer know. Appointments can be cancelled either in person at your Retailer or by calling 0800 042 2255.
If you have reserved a vehicle or saved a quotation on the PEUGEOT UK Website please bring your personal reference with you to your appointment. You must keep your personal reference secure and must not share it with any other person.
4. CHANGES TO YOUR RESERVATION
If you wish to make a change to your vehicle, or change your chosen Retailer, after making your reservation please contact PEUGEOT UK on 0800 042 2255.
5. CANCELLATION OF YOUR RESERVATION
Please read the following text carefully. If you change your mind about a reservation for a vehicle that you have placed online, you can cancel your reservation at any time. Please contact PEUGEOT UK on 0800 042 2255 as soon as you change your mind. You will not be charged for the vehicle and any money that you have paid by way of reservation fee will be refunded.